1. Roles in Process Library Development
Informational Brief
Mr. Barry Wooding
SAF/MGB
Sep 2019
Version 1

2. Determine Performance
Process Management 4D Approach
Regularly measure process performance
Data pulls, dashboards
Implement or improve leading processes
Exploit IT systems to instantiate processes
Create/update artifacts to provide visual depiction & replication
Process maps, images, data dictionaries, videos
Collect & analyze data; inputs, outputs, human capital, & equipment
Identify leading process locations
Discover
Document
Determine Performance
Do-It-Better
Management

3. Current Location(s) Where Process is Optimized
Leading Process Location
Sample Radar Diagram
“How to” artifacts go in library
= Required Elements
Current Location(s) Where Process is Optimized

4. CPI project opportunity
Non-leading Process Location
Sample Radar Diagram
CPI project opportunity
= Required Elements

5. Library Structure BMA to E2E Activity Business Management Area (BMA)
Acquisition
Financial Management
Human Resource Management
Installation & Environment
Logistics Management & Readiness
Business End to End Processes (Activities)
Procure to Pay
Acquire to Retire
Budget to Report
Order to Cash
Hire to Retire
Create procurement requisition
Develop procurement strategy
Award procurement instrument
Administer procurement instrument
Perform receipt, acceptance, & return
Manage procurement entitlement
Manage disbursement
Perform instrument closeout
Concept to product
Procure to pay
Place into service
Manage asset
Dispose of asset
Perform executive level planning
Perform programming
Perform budget planning & formulation
Distribute and manage budget
Manage financial assets & liabilities
Perform treasury operations
Manage general ledger transactions
Manage customers
Accept orders
Prioritize orders
Fulfill orders
Perform distribution
Manage receivables
Manage cash collection
Manage organization
Manage recruiting and accession
Manage HR information
Manage personnel classification
Manage HR access control program
Manage benefits
Manage personnel development
Manage assignment & transfer
Account for personnel
Manage performance
Manage compensation and reimbursement
Administer grievance process
Manage physical evaluation process
Manage HR interaction
Manage equal opportunity
Manage separation & retirement
Plan to Stock
Concept to Product (R&D)
Environmental Liability
Service Request to Resolution
Service to Satisfaction
Create inventory plan
Determine source
Receive, accept, warehouse inventory
Distribute & preposition inventory
Perform inventory management
Dispose inventory
Recognize problem
Define capability
Develop products/ Project concept
Initiate planning & obtain commitment
Initiate development
Introduce product
Identify sites/assets with environmental liabilities
Develop EL cost estimates
Perform environmental cleanup, closure, and disposal action
Report environmental liabilities
Identify repair requirement
Fund requirement
Source service
Schedule service
Diagnose repair
Final requirement
Perform service
Close and post record
Create bill
Return to inventory or use
Identify service requirements
Establish service capability
Provide service
Measure customer satisfaction and improve
Cost Management
Proposal to Reward (Grants)
Market to Prospect
Prospect to Order
Deployment to Redeployment/Retrograde
Establish cost accounting procedures
Develop costing methodology
Perform cost assignment
Perform period end close
Develop cost reports
Identify and prioritize needs
Execute & review grant application
Review & award grant application
Execute grant
Perform management & administration
Establish marketing plan
Target audiences
Plan and define marketing campaigns
Execute marketing campaigns
Measure & evaluate marketing campaign performance
Forecast sales
Generate leads
Negotiate and accept order
Manage customer relations
Service & support customer
Perform deployment planning
Perform redeployment buildup
Execute deployment
Perform in-theater sustainment
Execute redeployment retrograde

6. Lead Process Development
Roles & Responsibilities
Role
Description
Business Owner
Develops policy, instructions, and manuals And Ensures process compliance. Provides strategy, planning, programming, budget, and execution (SPPBE). Acquires IT solutions
Process Owner
Provide enterprise process management. develop process performance measures (time, cost, quality). determine leading process unit
MPO
Provide facilitation and project support to business and process owners; establish battle rhythm
Wing Process Manager
ensure process performance measures are collected and report per data collection plan; assist with artifact development and support improvement projects
Unit Process Manager
day-to-day Processes management. collect and report process performance measures. Implement & Improve leading process
Leading Process Unit
Develop artifacts (process & data flowcharts, pictures, video, etc.) to ensure enterprise-wide replication; knowledge transfer. Improve process.
Process Consultant
PROVIDE PROCESS MAPPING, IMPROVEMENT, DATA COLLECTION AND ANALYSIS SUPPORT. ENSURE PROCESS PERFORMANCE MEASURES ARE COLLECTED AND REPORT PER DATA COLLECTION PLAN; ASSIST WITH ARTIFACT DEVELOPMENT

7. BACKUP

8. Leading Process Artifacts Examples
“A Picture Is Worth A Thousand Words”