1. Inter-Service Postal Training Activity
Operate a Postal Service Center
June 2019

2. Postal Service Center (YouTube Video)
PSC Slides

3. TLO – Operate a Postal Service Center
LESSON OUTCOME
Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC.
TERMINAL LEARNING OBJECTIVE:
ACTION: Operate a Postal Service Center
CONDITION: In a classroom environment, given access to DOD M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors.
STANDARD: Communicate postal services provided by a PSC, manage mail receptacles, perform PSC mail processing functions, and close mail receptacles without any error.
TERMINAL LEARNING OBJECTIVE (CONT’D):
1. Communicate postal services provided by a PSC.
2. Manage mail receptacles.
3. Perform PSC mail processing functions.
Close mail receptacles for out-processing personnel.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.

4. Operational Variables (OE)

5. Services provided by a PSC includes:
Operate a PSC
What is a PSC?
PSC is a section of the Military Post Office (MPO) designated to deliver mail to customers through mail receptacles.
Services provided by a PSC includes:
Issuance and withdrawal of mail receptacles.
Delivery of accountable mail
General delivery service.
Directory mail service.
Customer complaints and inquiries.
PSC Slides

6. Postal Clerk Responsibilities
Provide mail service.
Maintain physical security of the mail.
Maintain directory card file.
Deliver mail as expeditiously as possible.
Correct discrepancies noted on inspections.
Report known or suspected postal offenses.
Conduct only official postal business at window.
Handle customer complaints efficiently.
Manage your behavior and display courtesy to all customers.
PSC Slides

7. Rules Applicable to All PSCs
Place damaged or wet articles in designated area.
Report suspected mail to MPO supervisor.
Deliver personal mail to the receptacle holder or authorized agent.
Place mail for an advance receptacle holder in the receptacle.
Postage due is not collected at overseas MPOs.
Do not charge customers for a mail receptacle.
PSC Slides

8. Maintaining Mail Receptacles
Conduct monthly checks.
Contact engineers for major repairs.
Clean interior and replace broken glass.
Lubricate all moving parts.
Change damaged receptacle doors.
PSC Slides

9. Check on Learning
Q: How does the PSC deliver mail to its customers? A: The PSC delivers mail to its customers through assigned mail receptacles Q: How often should you check assigned mail receptacles for excessive mail accumulation? A: Check assigned mail receptacles monthly for excessive mail accumulation. Q: When the prefix “R” is in the mailing address, it identifies what kind of customer? A: It identifies a customer who is retired.

10. Issuing Advance Mail Receptacles
Required Information:
Name and rank of individual.
Name of unit or organization.
Estimated date of arrival.
Sponsor’s name, rank, and duty phone.
PSC Slides

11. DD Form 2262 Receptacle Record1 x 24 2
SMITH, JOHN P XX HI-A-J 3 4
Check not on file.
Enter next available receptacle number.
Record name of receptacle holder
Date issued.
PSC Slides

12. For issued/active receptacles. For not issued/inactive receptacles.
Filing DD Form 2262
For issued/active receptacles.
For not issued/inactive receptacles.
For excess receptacles.
For damaged receptacles.
PSC Slides

13. Directory File Cards for In-processing
Minimum Required Information:
Name
Rank/grade
Unit
Receptacle number
Names of family members
PSC Slides

14. DA Form 3955: In-Processing1 2 3
Carson, Mary J. E6
Leave Blank. A R M Y 4
543rd ASG, Unit 22439 5 37 6
PSC 20, Box 11
APO, AE 09211
PSC 34, Box 37
APO, AE 09069 8 7 9
Stanley, R (H)
EAD: 1 Feb XX (Advanced Receptacles ONLY) 10 11 12
Mary J. Carson
1 Jan XX
PSC Slides

15. AF Form 624: In-Processing1 2 3
Mason, Michael L. E5
123
PSC 58, Box 123, APO, AA 34001 4 R
24th AIRPS/AM UNIT 1245 5
Ext. 4164 6 7
1 Jun XX (Adv. Rec. Only)
Michael L. Mason
(Leave Blank for Adv. Rec Only)
1 Jan XX 8 9
PSC Slides

16. M N A A R V I N Y E NAVMC 10572: In-Processing CALLE, JAVIER G. 1 E7 24
9 Sep XX
PSC 21, Box 125
APO AE 09457
EDA: 9 Sep XX
PSC 2, Box 45
APO, AE 09069 3 5
MARIA, C. (W) 6 7
LEAVE BLANK
LEAVE BLANK
PSC Slides

17. DD Form 2263 – Mailing Address/ Combination Notice
HI-A-J
MSGT JOHN P. SMITH
PSC 100, BOX 24
APO AE
DD Form 2263 – Mailing Address/ Combination Notice
COMPLETE MAILING ADDRESS
RECEPTACLE COMBINATION AND INSTRUCTIONS HI A J
PSC Slides

18. DD Form 2263 for Issuing Advance Mail Receptacles
MSGT JOHN P. SMITH
PSC 100, BOX 24
APO AE
ENTER THE COMPLETE MAILING ADDRESS HERE.
LEAVE THIS SECTION BLANK.
PSC Slides

19. DD Form 2258 for Personnel Temporarily Absent
DOE, JOHN A. 54 X
20XX0115
20XX0215
JOHN A. DOE
PSC 88, BOX 5021
APO AE
John A. Doe
DD Form 2258 for Personnel Temporarily Absent
PSC Slides

20. DD Form 2258 for Advance Mail Receptacle
DOE, JOHN A. 54 X
SPONSOR: SGT MARY JONES
EXT:
UNIT: HHC TSB
DUE IN: 25 JAN XX
Matthew Simms
20XX0103
RED DIAGONAL LINE X
SPECIAL INSTRUCTIONS
POSTAL CLERK SIGNS & DATES
DD FORM 2258
PSC Slides

21. DD Form 2258 for Status Received from a Source
DOE, JOHN A. 54 X
Emily West
20XX0105
20XX0115
POSTAL CLERK SIGNS
DD FORM 2258
POC: 1SG SMITH
EXT:
DD Form 2258 for Status Received from a Source
SOURCE
PSC Slides

22. Name Labels For Mail Receptacles
54 DOE, J.
For Service Member
54 DOE,/SMITH, A.
For Service Member & Dependent w/Different Last Name
R54 DOE, J.
For Retired Service Member
PSC Slides

23. In-processing Advance Mail Receptacle Holders
Verify ID and pull directory card.
Complete missing information.
Check for “Hold” mail.
Record receptacle combination on 2263.
Have customer operate receptacle.
Notify correspondents.
Remove and destroy 2258.
PSC Slides

24. Check on Learning
Q: SFC Jones, the sponsor of SFC Smith who is not in country, wants to obtain an advance receptacle for SFC Smith. What would you do? A: Fill out a directory card for SFC Smith using the information obtained from the personnel section or other available documentation Q: If SFC Smith received mail the next day, what would you do with the mail? A: Place mail for an individual with an advance mail receptacle in the receptacle. Q: Under the Sponsorship Program, how many days in advance of a member’s arrival can you issue a mail receptacle? A: Up to 90 days in advance.
PSC Slides

25. PE X Situations 1 - 4
PSC Slides

26. Postal Service Center (YouTube Video)
PSC Slides

27. Mail Processing Order Express Mail First Class and Priority Mail
Parcel Post Mail
Magazines, Newspapers and Periodicals
PSC Slides

28. Mail Sorting Case
PSC Slides

29. Parcel Shelves A-50-24 Apr xx A-63-25 Apr xx A-288-25 May xx
RECEPTACLE NUMBER
DAY RECEIVED
SHELF LOCATION
C SHELF
B SHELF
A SHELF
D Apr xx
D Jun xx
D May xx
C Apr xx
C Jun xx
C Jun xx
C Jun xx
B May xx
B May xx
B May xx
A Apr xx
A Apr xx
A Apr xx
A May xx
D Apr xx
D May xx
D SHELF
PSC Slides
D SHELF

30. PS Form 3907 – Mail Pickup Notice
Front X
USED FOR MAIL TOO LARGE TO FIT INTO RECEPTACLES.
C AUG 01 BROWN
A AUG 04 BULLARD
B SEP 07 KING
B JAN XX SHAW
Back
Shelf Location
Addressee’s Last Name
Receptacle Number
Date
PSC Slides

31. PS Form 3849 – Delivery Notice/ Reminder/Receipt (Front)
Initial Notice – Note the Date 1
Date of situation
PSC 57, Box 31, APO, AE 09227
James Smith x
Deloris Jones 2 3 4 6 7 5
Positive ID required.
Give to Addressee or Agent.
File by last two digits. x
Date of situation x 8 X
PSC Slides

32. PS Form 3849 – Final Notice 1 2 4 5 6 7 8 Date of situation
PSC 57, Box 31, APO, AE 09227
James Smith x
Deloris Jones 2 3 4 5 6 7
Date of situation
Date of situation X
10 days from current date
Final Notice is given five days after initial notice. If article is not picked up after 10 days, contact Soldier’s command. 8 X
PSC Slides

33. PS Form 3849 – Delivery Notice/ Reminder/Receipt (Back)
James Smith
PSC 57, Box 31, APO, AE 09227 9
PSC Slides

34. Verify DD Form 285 for clerks and orderlies.
Official Mail
What is official mail?
Verify DD Form 285 for clerks and orderlies.
Use PS Form 3883 for delivery of official accountable mail.
PSC Slides

35. General Delivery Service
Authorized users:
TDY/TAD personnel.
Retirees overseas.
Incoming personnel.
Once incoming personnel arrive, mail is returned to sender after 30 days of unclaimed mail.
PSC Slides

36. Postal Service Center (YouTube Video)
PSC Slides

37. Authorizing an Agent Using PS Form 3801
JEFFERSON, LARRY, PSC 21, BOX 113 APO AA 34001
13 SEP XX
Larry Jefferson
TERRY S. SHORT 
Terry S. Short  PC
13 SEP XX
STACY S. SMART  
Stacy S. Smart PC
13 SEP XX
Mail Clerk Will Check PS 3801 for Authorized Agent
Larry Jefferson
Signature Authorizes Delivery to Agents
STACY S. SMART
Postal Clerk initials and input date verified
Stacy S. Smart
STACY S. SMART
PSC 21, BOX 113 APO AA 34001
PSC Slides

38. Check on Learning
Q: If a member wants to allow individuals other than a family member to act as an agent to pick up their mail, what should they do?
A: He must complete a PS Form 3801, Standing Delivery Order, or by written instructions on a DD Form 2258.
Q: What form is used to serve notification of accountable mail to be picked up at the PSC?
A: You use PS Form 3849, Delivery Notice/Reminder/Receipt
Q: How many days of general delivery service are allowed before mail is returned to sender as “Unclaimed”?
A: 30 days

39. PE X Situation 5 - 7
PSC Slides

40. Out-processing Information for Directory Cards
Cards Include as a minimum:
Name of member.
Forwarding address or new organization.
Destruction or purge date.
Estimated reporting date.
Departure date.
PSC Slides

41. DA Form 3955: Out-Processing1 2 3
Carson, Mary J. E6
09/XX A R M Y 4 6
543rd ASG, Unit 22439 5
Leave Blank
PSC 12, Box 23
APO, AE 09069
PSC 4, Box 25
APO, AE 09069 8 7
24 Aug XX 9
2 Oct XX 10 11
Stanley, R (H) 12 X 13 X 14
Mary J. Carson
24 Aug XX
PSC Slides

42. AF Form 624: Out-Processing1
Mason, Michael L. 2
123 3 E5
08/XX
PSC 58, Box 123, APO, AA 34001 4 R
24th AIRPS/AM UNIT 1245 5
PSC 65, Box 23, APO, AA 34001 6 7
10 Jul XX
3 Jul XX
Michael L. Mason
3 Jul XX 8 9
PSC Slides

43. NAVMC 10572: Out-Processing
CALLE, JAVIER G. E7
10/XX 1 N A V Y
9 Sep XX
PSC 21, Box 125
APO AE 09457
EDA: 9 Sep XX
PSC 5, Box 25
APO, AA 34001
27TH MSB, 1CD
Fort Hood, TX 76544
EDA: 25 Sep XX
MARIA, C. (W) 2 3 4
Javier G. Calle
10 Sep XX
10 JAN 18
PSC Slides

44. Closing a Receptacle Enter date receptacle is closed.
20XX0528
20XX0121
20XX0121
B-F-CD 1 2
New combination set and ready for re-issue. 3
Enter date receptacle is closed.
Enter date combination/key-lock cylinder was changed.
Record new receptacle combination.
PSC Slides

45. Destruction Date of Directory Cards
For permanent party members.
For TDY/TAD or student status.
Purge and destroy cards first week of purge month.
PSC Slides

46. Check on Learning
Q: Within how many days after closing the receptacle must you change the combination/key-lock cylinder?
A: Change the combination/key lock cylinder as soon as possible.
Q: How many months of directory service would you provide to a permanently assigned member who has departed on PCS orders?
A: You must provide 12 months of directory service
Q: When would you remove and destroy expired directory cards?
A: During the first workweek of each month, you would remove and destroy expired directory cards

47. PE X Situation 8
PSC Slides 47

48. TLO – Operate a Postal Service Center
LESSON OUTCOME
Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC.
TERMINAL LEARNING OBJECTIVE:
ACTION: Operate a Postal Service Center
CONDITION: In a classroom environment, given access to DOD M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors.
STANDARD: Communicate postal services provided by a PSC, manage mail receptacles, perform PSC mail processing functions, and close mail receptacles without any error.
TERMINAL LEARNING OBJECTIVE (CONT’D):
1. Communicate postal services provided by a PSC.
2. Manage mail receptacles.
3. Perform PSC mail processing functions.
Close mail receptacles for out-processing personnel.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.

49. QUESTIONS
PSC Slides