1. Process mapping Patient identified as needing referral
Junior doctor tries to find online referral form
Not in same place as others, lots of time taken
Unclear questions?
Not enough space on form
Form completed
Form submitted and await patient to be seen

2. Completion of online referral form
Secondary Drivers
Primary Drivers
Increasing space provided on form
Limited space on form
Completion of online referral form
The junior doctor making the referral:
- time taken to find the form and complete it
AIM: Ensuring timely mental health referrals from the Medical Admissions Unit to the liaison team
Reduce time taken to find form eg link on intranet, place with similar forms
The team making the referral
Availability of the referral form
Provide information or training on how to complete form
Ease of answering questions on the form
The liaison team taking referrals
Referring team’s knowledge:
of the referral process
which patients need to be referred
what referral information is important
Training – at board rounds, Grand round
Posters to highlight referral process
Feedback and training
Content of completed form
Phone contact for help 2 2