1. SESSION 1 ANALYTICS AND TRENDS KIMBLE AUTUMN USER GROUP 2018
15th November 2018
Mark Robinson
Geoff Pople
Lucy Butterton
Sean Hoban
KIMBLE AUTUMN USER GROUP 2018
SESSION 1
ANALYTICS
AND TRENDS

2. SESSION 1 ANALYTICS AND TRENDS KIMBLE AUTUMN USER GROUP 2018
15th November 2018
Mark Robinson
Geoff Pople
Lucy Butterton
Sean Hoban
KIMBLE AUTUMN USER GROUP 2018
SESSION 1
ANALYTICS
AND TRENDS

3. Session 1 Agenda Descriptive Analytics Predictive Analytics
Prescriptive Analytics
Diagnostic Analytics

4. Stream 1 Analytics

5. INCREASED INTELLIGENCE
Kimble’s PSA with augmented intelligence and diagnostics help Services Organisations scale
INDUSTRY TRENDS
(GARTNER)
INCREASED INTELLIGENCE
Descriptive Analytics
Predictive Analytics
Prescriptive Analytics
Diagnostic Analytics
KIMBLE PRODUCT
PSA
PSA
PSA
360 degree view
System of record
Kimble Reports and Dashboards on historic data
Kimble Reports and Dashboards on forecast/ actual data
Guided process framework
Kimble Intelligent Insights
Governance framework
Kimble Diagnostics
BUSINESS OUTCOME
INCREASED SCALE
Great People
Empowered
Disciplined
Strategic
Decisions

6. Descriptive Analytics
What is Descriptive Analytics
Examination of data or content, usually by invoking manually
Typically answering the question “What happened?” or “What is happening?”
Characterized by traditional reports and charts (visualizations)

7. Descriptive Analytics
Benefits
Provides detailed analysis of past
Provides operational view of present data
Can be tailored by role/function to provide appropriate context
Can be filtered by different dimensions
E.g. Customer, Business Unit, etc.
Challenges
Report proliferation across the organization
Incorrect understanding of data
Data often extracted into Excel and further manipulated / propagated - no longer real-time
Difficult to find the correct report to run.

8. Predictive Analytics What is Predictive Analytics?
An emphasis on prediction of the future, rather than description
An emphasis on the business relevance of the resulting insights
Typically is forecasting future outcomes

9. Predictive Analytics Benefits
Visibility of future peaks and troughs, allowing time to react ahead of time
Promotes Proactive v reactive culture
Used to forecast the likely business outcomes
E.g. Identifying need to supply resources with specific skills ahead of time
Challenges
Requires operational co-ordination
Forecast accuracy across revenue, resource, cost

10. Prescriptive Analytics
What is Prescriptive Analytics?
Prescriptive Analytics examines data or content to answer the question
“What should be done?” or
“What can we do to make _______ happen?”
Uses complex event processing and recommendation engines.
VISIBILITY
EMPOWERMENT
DISCIPLINE

11. Prescriptive Analytics
Benefits
Allows delegation of tasks to less experienced people
Provides more consistent operational performance
Guide people at right time to do the right thing
Ensures key actions are not missed
Challenges
Understanding all the actionable items to perform
Prioritising the right action to take within a process or contextual data
Understanding / determining the weighting or likely outturn of a forecast to give business predictability.

12. Diagnostic Analytics What is Diagnostic Analytics?
Examines data or content to answer the question “Why did it happen?”
Looks to determine the root cause of a trend

13. Diagnostic Analytics Benefits Answers the why question?
By looking at the trends, it can pre-empt a likely future issue
Avoids analysis of lots of transactional data and human interpretation

14. Services Automation Platform
Diagnostic Analytics
Services Automation Platform
Input
Kimble
Diagnostics