1. iSecurity Password-Reset Training

2. Password Reset- Features Summary
Web & Green Screen interface
User identify verification based upon Class (Manager, Agent, Help Desk)
Supports assistance from Help Desk without compromising security
Supports importing corporate HR files to pre-populate user identity info
Supports multi-lingual and user-defined questions
Full audit trail and reporting
Integrates with other iSecurity products: User Management, Replication, Provisioning, Central Administration, Report Generator & Scheduler

3. Password Reset- A Self-Service, Reliable Solution
Simple to use and administrate:
Web and Green screen user interface
Green screen administration
Adjustable per the class (i.e. sensitivity) of the user. Ensures that the user is who they say they are, prior to disclosing the personally entered questions.
Allow Help Desk to easily assist users without compromising security or efficiency of procedures
Enable the enterprise to “introduce” the product to the organization with minimum overhead:
Uses existing HR data files
Auto request for entering personal questions
Full Report Generator

4. Guidelines
Users are classified by “Classes” (manager, programmer, agent); each class can have different verification rules
3-Step Process:
Initial Identification: Use HR info to verify the user is who they say they are (periodic changes to the process are recommended)
Verify the user has access to their
User defines personal questions
Type and number of Verification rules is controlled per Class:
By , By Text Message to their cell phone
Number of verification types can be Either, Both or None
Questions & Answers are personal and displayed only after verification. Standard questions are provided.

5. Password Issuing and User Enabling
Passwords can be:
Displayed on the screen
Sent by
Password Issuing/User Enabling:
If user wishes - Just enable the user (retains the same password)
New password is generated
Password has to be entered within a specified period of time
Once entered, it must be replaced
Auditing Usage;
to administrator
Message to MSGQ
Product log. Processed by iSecurity Report Generator & Scheduler, results as with HTML, CSV, PDF attachments, screen, print, output file, etc.

6. Password Reset Workflow
Forgot Password?
Self Authentication
Help Desk
Sign on with FORGOT / PASSWORD
Answer Personal Identification Questions
Receive with Temporary Password
Receive with Validation Code
Enter Temporary Password and specify New Password
Enter Validation Code
Answer Personal Verification Questions (optional)
Sign on with New Password

7. Initial Setup 1. Create the Special User FORGOTyyy
2. Define Authentication Control
3. Set the Initial Process Questions
4. Set the Initial Process Defaults
5. Customize Password Reset Messages (optional)
6. Add P-R Classes
7. Add Roles/Systems
8. Add Locations
9. Add Departments
10. Add Positions
11. Add Standard Verification Questions
12. Create New Persons
13. Add Private Questions for a Person (optional)
14. Test Password Reset

8. Password Reset Main Menu

9. 1. Create the Special User FORGOTyyy
yyy is language code (blanks = default)
Option 71-Activation >> Option 41 Create User

10. System Configuration

11. Define Authentication Control

12. USRPRF Initial Program (optional)

13. USRPRF Initial Program (optional)

14. Set the Initial Process Questions

15. Initial Process Defaults

16. Initial Process Defaults

17. Work With Screen Text

18. Work With Screen Text (Customize Password Reset Messages)

19. Definitions Locations Departments Positions
Define the locations, departments, and positions (job titles) that are used in your organization. Together, these three make up the different roles in the organization.

20. Definitions - Locations
You can add up to 15 Locations at one time. The Locations are used to define Roles in Password Reset. You should set the location at the correct level to define the Roles for your organization; country, city, or even district.

21. Definitions - Departments
You can add up to 15 Departments at one time. The Departments are used to define Roles in Password Reset. You should set the department at the correct level for your organization so that you can define Roles. For some organizations, defining a Finance department may be sufficient. Other organizations may need to split the Finance department into its sub-departments, such as Planning, Accounts Receivable, Accounts Payable, and so on.

22. Definitions - Positions
You can add up to 15 Positions at one time. The Positions are used to define Roles in Password Reset. You should set the position at the correct level for your organization so that you can define Roles. For some organizations, defining a position of Driver may be sufficient. Other organizations may need to define different types of Driver, such as Fork Lift Driver, Truck Driver, Tractor Driver, and so on.

23. Add P-R Classes
Option 11 P-R Classes

24. Add P-R Classes
Password Reset classes define which identification procedures will be run when an attempt is made to reset a password and how the new passwords will be sent to users. Password Reset classes are used to ensure identical behavior for certain types of users, regardless of their physical location, to which department they belong, or to what job they perform. For example, you might want to have a set of identification procedures for all managers in your organization and a different set of identification procedures for all non-supervisory staff.

25. Add P-R Classes

26. Add Roles/Systems
Roles are used to define which Systems are available for all User Profiles that belong to a specific combination of Location/Department/Position in your organization. This ensures that when users reset their passwords, the password is only sent to Systems to which they are allowed to work on. For example, your organization may have a separate system dedicated to each separate physical location. Alternatively, systems may be dedicated to the specific departments across locations, so that all finance departments use one system and all manufacturing departments use a different computer.

27. Add Roles/Systems

28. Add Roles/Systems

29. Add Roles/Systems

30. Work with Persons

31. Work with Persons

32. Work with Persons

33. Work with Persons

34. Add Systems for a person

35. Modify Person Identification Questions

36. Modify Person Identification Questions

37. Modify Person Identification Questions

38. Modify Person Identification Questions

39. Standard Questions

40. Standard Questions

41. Standard Questions

42. Number of questions

43. The User Experience

44. The User Experience

45. The User Experience

46. The User Experience

47. The User Experience

48. The User Experience

49. The User Experience

50. The User Experience

51. The User Experience

52. The User Experience

53. The User Experience

54. The User Experience

55. The User Experience

56. The Administrators Experience

57. Reports & Queries

58. Reports & Queries