1. BASICS MGMT FUNCTIONS COMPETITIVE ADVANTAGE MGMT LEVELS & SKILLS MGMT
Eleanor M. Savko
BASICS
MGMT
FUNCTIONS
COMPETITIVE
ADVANTAGE
10/30/2019
MGMT
LEVELS
& SKILLS
MGMT
HISTORY
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2. Term implying that the world has gotten smaller

3. What is globalization?

4. Discovering and harnessing an organization’s intellectual resources

5. What is knowledge management?

6. Business term for “working together”

7. What is collaboration

8. “Doing things right” vs. “doing the right things”

9. What are efficiency and effectiveness?

10. The excellence of your product

11. What is quality?

12. The process of working with people and resources to accomplish organizational goals

13. What is management?

14. Planning, Organizing, Leading, Controlling

15. What are the 4 functions of management?

16. Monetary equivalent of what you get from a product or service

17. What is value?

18. Function that describes efforts to stimulate high performance from the workers

19. What is leading?

20. Four functions of management

21. What are planning, organizing, leading, and controlling?

22. The introduction of new goods and services

23. What is innovation?

24. Giving customers what they want or need when they want it or need it.

25. What is a service?

26. Wal-Mart’s primary competitive advantage

27. What is cost competitiveness?

28. The effort to minimize the use of resources

29. What is sustainability?

30. 6 success drivers of performance

31. What are cost competitiveness, quality, speed, innovation, service, and sustainability?

32. Managers located in the middle layer of the organization reporting to top executives

33. What are middle-level managers?

34. Supervisors, plant managers, foremen

35. What are examples of front-line managers?

36. 3 levels of management

37. What are top-level, middle-level, and frontline?

38. Technical, conceptual & decision, and interpersonal & communications

39. What are 3 types of management skills?

40. Another name for EQ

41. What is Emotional Intelligence?

42. The father of scientific management searching for “one best way”

43. Who was Frederick W. Taylor?

44. Input – process - output

45. What is systems theory?

46. He invented bureaucracy

47. Who is Max Weber?

48. Why people perform better when they are being watched

49. What is the Hawthorne Effect?

50. Reduction in the average cost of a unit of production when total volume produced increases

51. What is “economies of scale”?