1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
12 – Designing Options
For appr. 1 hour session we are covering chapter 9 B-E
Conflict Resolution – 12 Skills

2. ?
Creating options
Discussion:
How do we create option?
9.2

3. ? Creating options Discussion:
Are there different methods for different circumstances?
9.2
handout ‘designing options’
9.3

4. A fair division of office work!
Let’s try that
A fair division of office work
9.3
9.4

5. Selecting options Difference between ‘selecting’ and ‘developing’ 9.5
Refer again to handout ‘designing options’ [selection]

6. Implementing the chosen option
Solutions are sometimes not used/implemented
9.7
Refer to handout ‘designing option’ [impelementation/agreements]

7. Conflict resolution – 12 skills
What was your favorite or most important skill?
Conflict resolution – 12 skills

8. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

9. Ah conflict!
What an opportunity!