1. How Merchants and Issuers Learned to Work Together
Your source for payments education
I Think This Is the Beginning of
a Beautiful Friendship
How Merchants and Issuers Learned to Work Together
Chris Marchand, VP Business Development, Verifi
John Cornell, Senior Director, eCommerce Product Management, Experian
Robyn Kemp, Section Manager 2, Huntington Bank
Chima Odunze, Senior Payments Analyst, Ancestry.com

2. Card-Present Vulnerability
Dot -com
EMV chip
VCR
VMPI
MCCM
1974
1990
2015
2017
2018
2019
Consumer Protection
EMV introduced to prevent fraud
Card-Not-Present fraud has increased
Where will the vulnerability shift with PSD2?
$25.6 Billion
Estimated annual cost of fraud by 2020
*Forbes, May 2016 2

3. Perceptions Have Changed
78%
Want greater cooperation with issuers to control chargebacks
OVER 50%
Feel searching for merchant data to
prevent loss from fraud is an obstacle
MERCHANTS
ISSUERS
UP TO 63%
Stop shopping with a merchant after a dispute
UP TO 36%
Blame card issuer for difficulty resolving a dispute
CONSUMERS
The Chargeback Triangle – Javelin Strategy & Research, 2018

4. Meeting the Needs of All
Collaboration
How to facilitate data-sharing to reduce disputes?
Card Brand Solutions
Third-Party
Service Providers 4

5. A Beautiful Friendship
Prevent Fraud & Chargebacks with Merchant-Issuer Collaboration
Merchants
Issuers
Share transaction data with issuers
Provide dispute & fraud alerts direct to merchants
Provide comprehensive digital receipt to customers
Direct merchant & transaction data to cardholders

6. Thank You Remember to submit your session evaluation!
Chris Marchand, VP Business Development, Verifi
John Cornell, Senior Director, eCommerce Product Management, Experian
Robyn Kemp, Section Manager 2, Huntington Bank
Chima Odunze, Senior Payments Analyst, Ancestry.com