2. HUMAN RESOURCE MANAGEMENT
CHAPTER 10
HUMAN RESOURCE MANAGEMENT

3. Objectives The objectives of this chapter are to:
provide students with a comprehensive review and understanding of essential human resources management concepts and techniques
expose students to how the human resource management (HRM) functions are interrelated
show students how the HRM functions help firms achieve their strategic goals
assist students understand the role and responsibilities of HR managers in the firms

4. Learning Outcomes
At the end of this chapter, students should be able to:
explain what human resource management is and how its functions are interrelated
describe the important elements and process of each of these functions
discuss how these HR functions help in achieving firm’s strategic goal and objectives and why HRM is considered a firm’s strategic partner
discuss the methods and techniques that should be used to solved human resources related problems
explain the various employment laws in Malaysia and how it relates to HRM practices

5. HRM Functions

6. HR Planning Process

7. HR Planning Process (cont.)
Forecasting personnel needs
trend analysis
ratio analysis
computer forecasting
goal setting and strategies planning

8. HR Planning Process (cont.)

9. Job Analysis

10. Job Analysis (cont.) Methods and sources of job analysis
Uses of job analysis
Recruitment and selection
Training
Compensation
Performance appraisal

11. Recruitment and Selection
Types and sources of recruitment
Methods of recruitment
Selection

12. Recruitment and Selection (cont.)

13. Training and Employee Development
Employee orientation
Training process
Step 1 Needs assessment
Step 2 Employees’ readiness for training
Step 3 Plan training programme
Step 4 Ensuring transfer of training
Step 5 Selecting training methods and implementing the programme
Step 6 Evaluating training programmes

14. Training and Employee Development (cont.)
Formal education
Assessment
Job experience
Interpersonal relationships

15. Compensation and Benefits
Strategic HR function
Used to achieve firms strategic goals
Helps attract the best candidates
Motivates employees to achieve productivity, improves employee satisfaction, helps retain and maintain existing high performers, and encourages employee loyalty

16. Performance Management
Purpose of performance management
Performance appraisal
Who should conduct the appraisal?
Immediate supervisors
Peer appraisals
Employee self-appraisals
Committee appraisals
Multisource appraisals

17. Performance Management (cont.)
Performance appraisal methods
Category rating methods
Comparative methods
Narrative methods
Behavioural/objective methods
Rater errors

18. Performance Management (cont.)

19. Performance Management (cont.)

20. Industrial Relations and Employment Laws
Trade unions
Trade disputes
Negotiation
Conciliation
Arbitration
Representations on dismissals
Industrial actions
Picketing
Strike
Lockout

21. Employment Laws Laws on work hours Rest days Holidays Annual leave
Sick leave
Maternity leave and allowance
Employment of foreign workers
Terminating the service of the employee

22. Employment Laws (cont.)
Types of disciplinary actions
Approaches to discipline administration
Hot stove rule
Progressive discipline
Positive discipline
Counselling
Written documentation
Final warning
Discharge

23. Occupational Safety and Health
Duties of employers and self-employed persons to their employees
Safety policy and safety training
Duties of employees
Notification of accidents, dangerous occurrences, occupational poisoning and occupational diseases