1. The Get Involved Group Universal Credit Wednesday 24 May 2017 Friend’s Meeting House 2pm – 5pm

2. Agenda 2.00pm – Welcome and Introductions
2.10pm – Disability Pride – Jenny Skelton
2.20pm – Universal Credit: How will it affect me?-
3.15pm – Break
3.30pm –Warm up activity
3.45pm – Digital Services and Universal Credit- Judith Field, Citizens Online
4.05pm –Table discussions
4.30pm – Feedback
AOB
– Feedback Forms and evaluation
5.00pm – Close

3. Introductions

4. Disability Pride Brighton Introduction with Jenny Skelton
Sunday 9 July 2pm -7pm
Introduction with Jenny Skelton

5. Universal Credit: How will it affect me
Universal Credit: How will it affect me? Disability Advice Team info session and Q&A Call our advisors on They are available from 10am – 4pm You can also us at

6. Break!

7. Warm up activity Name of country National Dish National Anthem
Morals / Culture

8. Digital Services and Universal Credit Judith Field, Citizens Online
3.30pm - break

9. Digital Inclusion How easy is it to access the internet generally?
Common barriers
Help available
Universal Credit – lessons so far

10. Digital inclusion - access to online services
Depending on their digital skills, people need different levels of support to use online public services
Info to go online
Some people will just need the information to use a service online
e.g. provide them with the URL
Demo
Some people will be able to use the service if they’ve had a demonstration or walk through.
Ongoing support
Some people will need regular digital skills support and coaching and need to know where to access support.
Assisted digital
Some people will need assisted digital. They need to know what’s available and where they can access help.
Front-line Staff Interaction
There are many different ways to segment this audience. Knowing the services we would like people to use, would help segment the audience further.
We suggest that the above may provide a useful way to consider the audiences based on their digital skills needs.
This helps direct the marketing for each type of service user.

11. Common barriers people face
Skills and confidence
Key skills:
Search the internet
Use
Shop or sell online
Create something e.g. application
Equipment and connection … ££!
Disability / health
Specific needs can make it more challenging to use IT
Motivation
Trusted support can make a big difference…

12. Find help: www.digitalbrightonandhove.org.uk
Access points & grants
Coaching & classes
Accessibility support
Cyber safety
Online learning
Libraries are an excellent place to get help – but there are many other providers too.

14. Universal Credit – lessons so far
Croydon – >80% of Council tenants are accessing Universal Credit unaided
Hastings – 75% of people manage their claim on a smart phone
Some people need intensive support e.g. homeless people; people with learning disabilities; people who lack digital and literacy skills.
People can prepare to use Universal Credit online by:
Setting up an account
Getting all the evidence together before starting the claim e.g. tenancy agreement
Allowing enough time to make the claim – check details for public access computers
Establishing identity with Verify on gov.uk e.g. use the state pensions checker

15. What would the barriers be for you to making a benefits claim online?

16. What support would you need to access Universal Credit claims online and/or improve your computer skills?

17. AOB and Feedback Forms
Any other comments?
4.50pm
Feedback forms

18. Friend’s Meeting House, Ship Street
Next Topic:
Medicines
Wednesday 5 July 2017
2pm – 5pm
Friend’s Meeting House, Ship Street