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Information Technology Organization

Published byRandall Miller Modified over 5 years ago

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Presentation on theme: "Information Technology Organization"— Presentation transcript:

1 Information Technology Organization
FY 2020 Operating Budget … $7.1M 74 FT Employees 2 Contractors Support & vision for campus course mgmt. systems Information Technology Administration 4 Staff Policy and Compliance eLearning & Emerging Technologies 10 Staff Research & recommend new tech Budget & Contracts Mass notifications Collaboration & strategic planning for online learning Support over 1800 faculty in use of technology Cyber Safety Program Third party vendor review Video/Audio Course content creation Sue Korzinek, CIO Infrastructure & Telco Banner ERP Research and recommend new technology Data Support & Imaging Network , Security & Telephony 25 Staff Enterprise Systems & Supported Applications 20 Staff Administrative Systems Support Security Framework & Operations Network Budget Data Automation Desktop Support Lab/Classroom Support Administrative Systems Integration Network Strategic planning Student Employees: 143 students (50 equivalent FTE) Provides services for Helpdesk Call Center Desktop Support GVSU switchboard Office assistance Classroom/Lab Assistance Event Assistance Security log reviews Printing Support Audio/Visual needs for the campus Academic Services & Customer Assistance 17 Staff Facilities projects regarding technology Helpdesk

2 Dimensions of IT Support
Multiple units in IT combine resources to provide support for all dimensions Annual planning & budgeting Faculty and Student Support for Online Learning Management Digital Learning & Experience eLearn Resources LMS & Other Tools Policies, Risk and Compliance Self Service Tools Staff Expertise Collaboration efforts across all dimensions of IT, with all campus constituents Access to data for job functions Access on/off campus Network & Infrastructure Data Management Security of Systems System Integrations Security of data Reliability & Uptime Decentralized technology support and resources exists in other areas of campus Faculty, staff and student call center support Digital Learning & Experience Helpdesk Self Service Tools Lab/Classroom Support

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