1. Property Records and Taxpayer Services Recommended 2020 Budget

2. Exceptional service • Continuous improvement Property Records and Taxpayer Services

3. Exceptional service • Continuous improvement
Property Records and Taxpayer Services

4. Funding
Exceptional service • Continuous improvement

5. Expenditures
Exceptional service • Continuous improvement

6. Full-time equivalent Exceptional service • Continuous improvement
Note: increase due to 6.5 FTE added in license centers for MNLARS and 2.0 FTE added to serve new contract assessment communities
Exceptional service • Continuous improvement

7. Licensing
Exceptional service • Continuous improvement

8. Licensing
Wait Times
Woodbury Center 2018
60% >30 minutes
36% >45 minutes
Stillwater Center early 2019
42% >30 minutes
85% of residents rate overall quality of service excellent or good compared to 87% in 2016
Source: Washington County 2019 Residential Survey
Exceptional service • Continuous improvement

9. Licensing Process improvements Queuing system analysis Onboarding
Point of Sale
Scanning
Online marriage license application
Queuing system analysis
Equalize services
Staff schedules
Impact of changes
Legislative support
Exceptional service • Continuous improvement

10. Elections
Presidential Nominating Primary March 3, 2020 Primary Election August 11, 2020 Presidential Election November 3, 2020
Exceptional service • Continuous improvement

11. Elections Presidential Nominating Primary (PNP) March 3, 2020
Super Tuesday Nominating Primary -10 states including California and Texas
Separate ballot for each major party with national convention
Party chair submits list of candidates December 31, 2019
Voter must declare party
Party chair receives list of voters who voted and the party each voter selected
County required to canvass
Most costs reimbursed
Exceptional service • Continuous improvement

12. Elections Presidential Nominating Primary reimbursement $198,500
Contract Communities
$307,100 reimbursement
Forest Lake, Grant, Landfall, Oakdale, Pine Springs, Woodbury
32 of 83 Precincts
600 judges
Exceptional service • Continuous improvement

13. Elections Absentee voting 46 days before election day
5 locations for all 3 major elections
Cottage Grove Service Center
Forest Lake Service Center
Oakdale City Hall
Stillwater Government Center
Woodbury – County Facility To be Determined
Exceptional service • Continuous improvement

14. Property Records Recommended fee increase automated image transmission
Technology Fund
Property records system
Tax system
Technology allocations
Aerial photography
Equipment and other licensing
Optical character recognition software
Exceptional service • Continuous improvement

15. Property Records eRecord 1% in 2012 Image Storage 3 million records
Optical Character Recognition and Robotic Process Automation
Recording System
Over 2 million documents
100% Statutory turnaround time compliance
Exceptional service • Continuous improvement

16. Assessment Assessment Services 28 of 33 municipalities county assessed
2% increase in assessment rate proposed
Dellwood, Grant, Marine, May, Scandia locally assessed
Exceptional service • Continuous improvement

17. Assessment Tax Petitions Automated workflow
Department MDB outside appraisal services
Complex and high profile assignments
Outside expert
Commitment to equalized values
Exceptional service • Continuous improvement

18. Homestead Value Exclusion Program
Homestead application increase
29% in past 5 years
55% in last 10 years
Paper system
Incomplete data
Organizing time consuming and error prone
Wasted staff time
Retention requirement management
Exceptional service • Continuous improvement

19. Homestead Value Exclusion Program
Online homestead application
Launched June 2019
Easier for taxpayer and meets demand
Reduces confusion; selections define required fields
Improves data integrity; legible and entered by taxpayer
Reduces data entry and lockup; tax system data imported nightly
Reduces processing time; automated system reminders to applicant
Exceptional service • Continuous improvement

20. Property Tax
113,000 parcels
56 tax authorities that levy taxes in Washington County
110 unique taxing areas
Only 20% of billing to Washington County
Exceptional service • Continuous improvement

21. Property Tax Property Tax System 1,100 tables 4.4 Billion rows of data
300,000 notices mailed and collections posted
PRISM
4 reports to the state per year
Parcel level reporting
8 M rows in xml files
RFP with cooperative (MCCC)
Exceptional service • Continuous improvement

22. With that I thank you for your support of the department and our initiatives and conclude with a snap shot of the people behind the numbers and improvements; the people that I get to represent here and in the community. They are providing quality to our service everyday to make our mission, values and goals a reality.
2019 narrative Finally, to the department staff on the front line doing the work each day; to the management team within the department, some of whom are in the audience this morning, that developed this budget and are thoughtful every day about how resources are used to fulfill the mission of the organization; to the other departments who work cooperatively with us to serve county residents; and to this board and county administration for being responsive to service needs and for giving us the support and opportunity to pursue and implement legislative, technology and operating improvements that positively impact our customers – my sincere thanks and appreciation.