1. Conversation with the American Council of Engineering Companies of Indiana and the Department of Business and Neighborhood Services
I am here to speak on behalf of Proposal No. 114, which…
April 18, 2019

2. Department of Business & Neighborhood Services
Mission Statement: The mission of the Department of Business and Neighborhood Services (BNS) is to protect and improve the quality of life of persons and animals in the City of Indianapolis.
Adoptions increased by 38% over 2017 (4,442)
In 2017, ACOs responded to 27,263 calls.

3. Introduction: Brian Madison (Overview)
Education
Doctor of Jurisprudence, Indiana University School of Law (Indianapolis, IN)
Bachelor of Arts, in Political Science, DePauw University (Greencastle, IN)
Background
Community & Economic Development
State & Local Government, and Federal Programs
Attorney (Focusing on Real Estate Law)

4. Additional Experience
Department of Business & Neighborhood Services, City of Indianapolis
Director (August 2018 to Present)
Interim Director (February 2018 to August 2018)
Deputy Director (August 2016 to February 2018)
Prior Work Experience
Project Director/Director of Development, Insight Development Corporation | Director of Real Estate, Near East Area Renewal | Attorney, O’Koon Hintermeister, PLLC. | Asst. Administrator, Dept. of Metropolitan Development (DMD), City of Indianapolis | Mayor’s Neighborhood Liaison, DMD, City of Indianapolis | Project Manager, Department of Commerce, State of Indiana | Executive Assistant, Department of Environmental Management, State of Indiana | Governor’s Fellow, Office of the Governor, State of Indiana

5. Reporting Complaints
Mayo​r's Action Center: The Mayor's Action Center (MAC) provides the citizens of the Consolidated City of Indianapolis and Marion County with a single point of contact to request City services, obtain information, or provide feedback. The following are just a few of the issues that can be reported through the​ M​AC:
​​Potholes
Missed trash collections
Abandoned vehicles​
Traffic signals or signs
Zoning violations
And many more!
Call
(317) 327-4MAC(4622)
8:00 a.m. – 5:00 p.m.
Online
RequestIndy Mobile App
Adoptions increased by 38% over 2017 (4,442)
In 2017, ACOs responded to 27,263 calls.

6. Research Mapping http://maps.indy.gov/MapIndy/
Accela Citizen Access Portal (ACA)
Adoptions increased by 38% over 2017 (4,442)
In 2017, ACOs responded to 27,263 calls.

7. Department of Business & Neighborhood Services
Animal Care Services (ACS)
Cats, Dogs & Others
Construction & Business Services (CBS)
License & Permit Services
Construction Services
Property & Land Use Services (PLUS)
Environmental Services
Nuisance Abatement
Property Safety & Maintenance Services
Adoptions increased by 38% over 2017 (4,442)
In 2017, ACOs responded to 27,263 calls.

8. Animal Care Services Department of Business and Neighborhood Services
Katie Trennepohl, Deputy Director
Sid Perry, Administrator of Shelter Operations

9. Animal Care Services (ACS)
To Report an Issue with an Animal:
Mayor’s Action Center
RequestIndy App
Non-emergency police line ( ) on weekends or after-hours
911 if there is an emergency (i.e. dog attack)

10. Animal Care Services (ACS)
2018 By The Numbers
14,126 Animals Taken In
6,173 Animals Adopted
25,333 Calls Responded to by Animal Control Officers (ACOs)
Adoptions increased by 38% over 2017 (4,442)
In 2017, ACOs responded to 27,263 calls.
2019 Budget. TY to the Mayor and Council, who voted unanimously to include additional funding this year for ACS, which accomplished 3 very important things:
Increasing the number of ACO from 19 to 23;
Created an administrator position to manage to the day to day operations of the shelter; and,
$60k in additional funding for veterinary services

11. Common Issues ACS Investigates
Neglect or Abuse
ACO goes out within 2-3 days
If violations are observed, owner is educated and given time to comply with ordinance
ACO will return and re-check the situation
If violations have not been resolved, citations may be issued and the animal may be impounded.
Loose Animals
- Please have address of where the dog lives when you call.
- 1st complaint = letter mailed to owner
- 2nd complaint = ACO sent out to educate owner
- If the problem continues, we encourage the complainant to get proof (video or pictures) and file a complaint asking to speak to an ACO.

12. Construction & Business Services
Deputy Director: Courtney Bennett

13. Construction & Business Services (CBS)
License & Permit Services (Sonya Seeder, Administrator)
Permitting
Drainage, Improvement Location, Structural
Class 1 Plan Review
Contractor & Business Licensing
Construction Services (Chris Freeman, Administrator)
Building Inspections
2 bureaus in the division
1st deals with pre-construction (permitting)
2nd deals with during & after construction

14. Building Permits For Questions:
Phone:
In 2018, over 43,962 permits issued by BNS:
Drainage (DRN)
Structural (STR)
Improvement Location Permit (ILP)
Craft (ELE, HTG, PLM)
Right of Way (ROW)
DRN, STR, and ILP are the 3 primary permits
Then there are the craft permits or various trade related permits
ROW

15. Building Permits Three Main Permits: Two Ways to Submit:
Drainage (DRN)
Structural (STR)
Improvement Location Permit (ILP)
Two Ways to Submit:
In person
M/T/Th: 8:00am – 5:00pm
Wed: 12:00pm – 5:00pm
Fri: 9:00am – 5:00pm
Online
Again, the 3 main permits
How they can be submitted.

16. Construction Services
Building Inspections
2018 Yearly Statistics:
35,875 building inspections completed
76.7% completion rate
Types of Building Inspections:
Final Inspection (Required for ALL building permits)
Structural
Electrical
Plumbing
Heating & Cooling
Wrecking

17. Construction Services
Construction without Permits & Unlicensed Contractors
Enforcement
As of April 1, 2018 this work is performed under Construction Services
Complaints from citizens should be sent through the Mayor’s Action Center
Construction Before/After Hours:
Construction Hours are 7 days a week from 7AM-7PM
For complaints related to construction outside of permitted hours, or call
We are hoping to set this up as on option online for the MAC or in Request Indy soon.

18. Property & Land Use Services
Deputy Director: Jacqie Heikes

19. Property & Land Use Services
Environmental Services (Renee Carty, Manager)
Air (Wrecking, Asbestos)
Forestry (Flora Permits, Trimming, Removal, Dangerous, etc.)
Nuisance Abatement (Samantha Wisecup, Administrator)
Legal Cases & Administrative Hearing Process
Multi-Agency Sweeps
City Demolition Program
Property Safety & Maintenance Services
Zoning (use and development standards)
Unsafe Buildings (repair and demolition orders)
Trash & Illegal Dumping
High Weeds & Grass (pro-active sweeps & reactive enforcement)

20. Questions?