1. S.T.A.R.S
INTERVIEW QUESTIONS

2. Behavioural Questions
Also called SITUATIONAL QUESTIONS

3. BEHAVIOURAL QUESTIONS
The employer wishes to know how you will behave.
They will make their judgements on how you will behave in the future based on how you have behaved in the past.
The employer is wanting to know that you have learned from your experiences
They wish to know you are trainable

4. BEHAVIOURAL QUESTIONS “TELL ME ABOUT A TIME WHEN YOU…”
You had to deal with a challenging problem
You went above and beyond the call of duty
Your work/idea was criticized
You had a problem working with others (on a team project)
Your schedule was suddenly interrupted
You did not agree with an employer’s policy

5. Bevavioural questions
Show what you actually did in a situation
Story should be clear
Story should reflect well on you as a potential employee
Reflect situations you may encounter on the job.
Answers must be truthful
Share information carefully and with thought. (don’t share information that is too personal or may shock employer)

6. “TELL ME ABOUT A TIME WHEN YOUR WORK WAS CRITICISED”
How do I answer this behavioural/situational question?
S.T.A.R.S

7. Situation—Describe the circumstances and the problem you faced.
When working in the hospital kitchen, I was having difficulty portioning the food correctly. I was new at the position and was having portions returned to me to be corrected.

8. Task -Explain what you needed to do, why you needed to do it and the challenges involved
I understood that portion control is very important, especially if someone is on a fixed calorie diet. Because I was still very inexperienced, I was really struggling to do this correctly.

9. Action—Describe the actions you took
The first day I had trained, I was given a sample plate to copy from. Because this worked so well for me, I again asked a more experienced employee to do up a sample serving for me so that I could ensure I was portioning correctly.

10. Results—Explain what happened as a result of your efforts.
This worked great! The rest of my shift was completed with no further issues. Each time I worked with an unfamiliar food, I asked a more senior employee to show me a sample portion until I became familiar with it.

11. Skills—Describe the skills you used to accomplish what you did.
**This one is not always included
I really learned to feel comfortable in asking for help and in showing the initiative to ensure I had what I needed in order to complete my task properly.