1. Non-Verbal Communication
Office Management
Footer Text
11/1/2019

2. Let’s Give It A Try!
Footer Text
11/1/2019

3. Reading & Speaking Body Language
Body language is 60-70% of the meaning in interpersonal communication.
Think about the last time you communicated with a friend without talking…
What about a time when you observed two people talking from a distance…
Facial expressions and many gestures are universal
Footer Text
11/1/2019

4. Body Language Facial Expressions
Footer Text
11/1/2019

5. Facial Expressions Facial expressions and their meaning are universal
Fear, anger, contempt, surprise, disgust, sadness, & happiness
Contempt: the feeling that a person or a thing is beneath consideration (dislike something)
Footer Text
11/1/2019

6. Facial Expressions
Smile – in terms of body language, nothing matters more than your smile.
Putting on a happy face doesn’t just make you more likeable, it makes you healthier! Both are good for your career.
Smiling can change your brain – the more you smile the easier it is for the brain to break its natural tendency to think negatively
If you smile often enough, you can train your brain to think more positively than negatively.
Genuine smiles trigger endorphins.
Smiles are contagious!
Footer Text
11/1/2019

8. Smile A smile is the quickest, least Expensive way to immediately
Improve your appearance!
Footer Text
11/1/2019

9. Facial Expressions Genuine vs. Fake
If you do not feel the emotion you want to convey, you are better off maintaining a neutral expression which will at least not tarnish your credibility. Although, other resources suggest that you “fake it until you make it.”
Footer Text
11/1/2019

10. Genuine smile
Footer Text
11/1/2019

11. Facial Expressions “Fleeting” expressions or “microexpression”
May appear whenever you experience a particular emotion
May be impossible to keep from surfacing before you have a chance to convey a more suitable expression.
This is particularly important in practice if a person says something shocking or has a shocking appearance.
Fleeting: lasting a short amount of time
A microexpression is a brief, involuntary facial expression that appears on a person's face according to the emotions being experienced
Footer Text
11/1/2019

12. microexpression
Footer Text
11/1/2019

13. microexpression
Footer Text
11/1/2019

14. Proper Handshake Tips: The handshake is often a neglected tool
The ideal business handshake is one that conveys an open, friendly attitude, while sending a message of confidence, importance, and interest
Tips:
The handshake should last 1-3 seconds
Pump 2-3 times only before releasing.
Use a handkerchief to dry hands just before the interview, or wash hands just before the interview
Avoid clenching fists which will build up sweat.
Men should shake hands with women the same as they would with other men…just a little less force.
Footer Text
11/1/2019

15. Handshake
TOO
TIGHT!
GOOD
TOO LIMP!
Footer Text
11/1/2019

16. TURN TO THE PERSON NEXT TO YOU AND FIRMLY PRACTICE SHAKING THEIR HAND
Footer Text
11/1/2019

17. Body Language
Eye Contact – any meaningful relationship or interaction can be enhanced by eye contact.
Creates a friendly, welcoming experience.
We naturally distrust people who cannot maintain eye contact.
Failure to make eye contact can indicate arrogance, or disrespect
Footer Text
11/1/2019

18. Body Language Some rules of eye contact:
When giving an urgent warning or reprimand, do not avert your gaze so as to emphasize the importance of what you are saying.
In general conversation, break eye contact every so often to avoid intimidating your partner.
Glance left or right rather than up or down (avoid appearing superior or submissive)
Then bring your gaze back to your partner’s eyes
Footer Text
11/1/2019

19. Body Language Some rules of eye contact
If you want to signal interest, look back and forth between the other person’s two eyes.
This gives your eyes sparkle and animation
If you want to disengage, or don’t like what you are hearing, you may consciously or unconsciously gaze at a spot between your partner’s eyes or eyebrows.
The person will feel a vague disconnection or discomfort.
Footer Text
11/1/2019

20. Body Language Some rules of eye contact
Blinking– can take your partner’s mind off the conversation
When you don’t blink or blink only occasionally, you convey confidence
When speaking to two or more people, make eye contact with specific individuals in the group. Occasionally glance away from the audience as if to give the audience a break in eye contact.
Footer Text
11/1/2019

21. Eye contact
Footer Text
11/1/2019

22. Posture and Body movements
Self-soothing/Nervous habits to avoid
Leg shaking
Tapping fingers
Fidgeting
Touching hair, face
Biting nails
Avoiding eye contact
Rushed speech
Footer Text
11/1/2019

23. Correcting Self-Soothing Gestures
When tempted to bite your
nails, try digging your nails
into your palm as a distraction Or
Try clasping your hands
Footer Text
11/1/2019

24. Posture Sit up straight or lean slightly forward
this will show interest
Keep your feet flat on the floor to
discourage tapping
Put your hands on your knees to
prevent tapping and fidgeting
Footer Text
11/1/2019

25. Tips
Power posing
Do not invade interviewer’s space. Do not place personal belongings on the desk or table. It is their space, not yours.
Don’t slouch or get too comfortable. Remember, you are a guest!
Mirror the interviewer’s body language (within reason)
Observe your partner’s communication style and try to be in accordance
Adjust your pace and speaking volume
Footer Text
11/1/2019

26.
Footer Text
11/1/2019