1. Business Communications
Best Practices for Effective E- mail

2. What Can You Expect? View Training Video
Build Knowledge of Etiquette
Summarize Key Points
Demonstrate Understanding with Class Activity

3. Training Video – Building Knowledge

4. Summary- E- mail Tips Only use when best communication
Avoid wars
Avoid using to “hide” or avoid conflict
Never put in what you wouldn’t say directly to the person
Use bullets

5. Summary Continued
Descriptive subject line- write ACTION when action is required of recipient
Be conscious of tone
Be careful of using all caps, exclamations
Spell check
Never send when angry

7. HVANDYKE@LCPS.org Class Activity
Using the classroom laptops and desktops, compose and send s to your marketing teacher for the following situations:
1) You received a bad grade in a class and want to schedule a time to discuss the grade with the teacher.
2) You want to ask for Friday night off from work and need to send an to your supervisor
3) You need to meet with a classmate to complete a marketing project, but feel they are not pulling their weight. Send an detailing your agenda for the next time you work together.