1. BACS Laws And Acts Applications of ICT Communications
Business Practice
People in the Workplace

2. Applications of ICT Storage and Input devices Output Devices
Common Computer Systems
Capabilities Of Systems
Call centres
Applications of ICT
Storage Devices
E Commerce
Filing
Accuracy
Software
Presentation

3. Voice Recognition Software
Barcode Reader
Mouse
Keyboard
Digital Camera
Input devices
Web Camera
Scanner
Voice Recognition Software

4. Monitor
Printer
Output Devices
Projector

5. Storage Devices CD Read Write Drives Disks Hard, Floppy, DVD
CD Read Write Drives
Disks
Hard, Floppy, DVD
Storage Devices
Zip Drives

6. Software Processing, Database Planning and Word E-mail,
Desktop Publishing
Spreadsheet
Mail merge
Graphics
Software
Diaries
Web browser
Presentations

7. E Commerce Web stores Encryption On line banking shopping sales
Encryption
On line banking
shopping
sales
E Commerce
marketing
Security
E procurement
legal
travel

8. Presentation Tables Letters Spreadsheets margins Justification
Tables
Letters
Spreadsheets
Presentation
margins
Justification
Text and images
Data presentation

9. Editing
Consistency
Checking
Consistent
Accuracy
Readable

10. Storage and
File
Folders /
Extensions
File names
Filing
Directories

11. Common Computer Systems
laptops
Desk Tops
Common Computer Systems
Networks
PDA
Personal Digital Assistant
Palmtops

12. Ring
Local Area Network
Networks
Wide Area
Network
Star
Bus

13. Business Practice Manual and Electronic Filing Planning and organising
Impact of
Change
Security and
Confidentiality

14. Laws And Acts Health and Safety at work Employment Rights
Sex Discrimination
Computer Misuse Act
Copyright Laws
Equal Pay Acts
Laws And Acts
Display Screen Directive
Data Protection Act
Sale Of Goods Act
Working Time Regulations

15. Procedures
Purpose
and Method
Communications
Equipment

16. People in the Workplace
Incentives
Wages and Salaries
Welfare
People in the Workplace
Rights and Responsibilities
Job Roles
Policies and Practices
Training

17. Marketing
Sales
Call centres
Problems

18. Capabilities Of Systems
Fitness for purpose
Capabilities Of Systems
Cost
Health and Safety
Environmental factors

19. Laser
Inkjet
Printer
Dot Matrix
Plotter

20. Individual allowed access
Obtained Lawfully
Accurate
Only relevant
Not outside the EU
Not too long
Data Protection Act
Secure the data
Individual allowed access
Do not disclose

21. Non Financial incentives
Profit sharing
Incentives
Incentives
Bonuses

22. Wages and Salaries Minimum wage Tax National Insurance
Methods of payment
Salary slips

23. benefits
Social clubs
Welfare
Redundancy or retirement

24. Division of work
Changing relationships
Functions of managers and supervisors and operatives
Job Roles
teams
Hierarchical and flat

25. On the job
Informal
Training
Off the job
Formal

26. Policies and Practices
emergencies
Use safety
Policies and Practices
Consultation and grievance
Personal presentation

27. Rights and Responsibilities
Laws

28. Planning and organising
Benefits of careful planning
travel
Planning and organising
Formal and
informal
agenda
Action points

29. Alphabetical
Disadvantages in a situation
Manual and Electronic Filing
Numerical
Advantages in a situation

30. Impact of Change Multi skilled re-skilled Core and temporary staff
Tele-working
Job share, flexible working

31. Laws
Access levels
Security and
Confidentiality
Back up
Anti virus
Firewalls

32. Purpose and Method Purpose of communication Methods disadvantages
Benefits
Effective Communication
Failure of communication

33. Brochures
leaflets
E mail
Text messages
Methods
Reports
Letters

34. Procedures
Different ways of doing things
Examples of different procedures

35. Equipment Bulletin Public Address Board Telephone Web phones
Mobile phone