1. Information Technology Organization Overview RFP #220-05
Fall 2019

2. eLearning & Emerging Technologies
eLearning Staff Summary
10 Staff 1 Associate Director – 6 3 Instructional designers 2 Media developers 2 Technology specialists 2 Systems analysts
Collaboration Efforts
FTLC
Library
Campus constituents

3. eLearning & Emerging Technologies Digital Learning & Experience Dimension
Transforming teaching with technology
Support over 1,800 full and part time faculty in digital teach needs
Facilitate office hours, seminar/workshops, consultations, new faculty orientations and sponsor annual Teaching and Learning with Technology Symposium
Develop digital media
Delivering quality online/hybrid courses
200 faculty trained annually, over 1,000 faculty have completed training
44% increase in online/hybrid enrollment since Over 10,000 students enrolled
Coordinate and deliver online and hybrid faculty learning communities to equip faculty with new technologies and pedagogies
Pioneering the future
Technology showcase had over 62,000 visitors in past 5 years
Highlighting over 40 unique and innovative technologies like virtual/augmented reality and 3D printing
Track, pilot and deploy new technologies to meet teaching & learning needs

4. Academic Services & Customer Assistance
Academic Services Staff Summary
17 Staff 1 Associate Director – Project Manager – Desktop support 3 Helpdesk support 4 Audio/visual classroom support
Collaboration Efforts
Facilities Planning
Library
Event Services

5. Academic Services & Customer Assistance Digital Learning & Experience Dimension
Support for over 2,400 classrooms & technology labs
Support over 4,500 faculty & staff computers
Answer over 38,000 helpdesk calls annually
Process over 30,000 work orders annually

6. Network, Security and Telephony
Network, Security & Telephony Staff Summary
25 Staff 1 Associate Director – Project Manager – 39 6 Desktop services architecture 6 Support services 7 Infrastructure & telephony 2 Security analysts 1 Database administrator 1 Contractor – network design, security 1 Contractor – security (entry level)
Collaboration Efforts
Decentralized IT areas
Facilities Planning

7. Network, Security and Telephony Network & Infrastructure Dimension
Manage network infrastructure and telephony, which includes 6 data centers and 3 phone systems
Oversee and enforce policies for security framework and law enforcement policies
Install and support Windows office and lab environments (over 5,000 machines) which includes authentication, file storage, printing and
Install and support Macintosh office and lab environments (over 1,600 machines) which includes authentication, file storage, printing and
Research and recommend new technologies for long term planning and strategic initiatives
Security operations and data loss prevention
Install and support over 500 servers
Assist with data incident response needs
Install and support a secure network and server environment for PCI
DBA support for all administrative systems with over 55 database servers
Manage and support identity management of 200,000 users and support authentication environments (LDAP/Active Directory)
Manage and support cloud services including OFFICE365 and Azure/Google
Support 50 different software products including E911, Enterprise Reporting, Skype4Business, Oracle, and Red Hat

8. Enterprise Systems & Supported Applications
Enterprise Systems Summary
20 Staff 1 Associate Director – Project Manager – 14 yr. in IT 1 Supervisor – Project Manager 1 Administrative systems specialist 1 Administrative systems architect 12 System analysts 1 Database administrator 3 Computer operations
Collaboration Efforts
Admissions
Registrar’s Office
Financial Aid
Human Resources
Business & Finance
Institutional Marketing
Housing
Development
Decentralized IT areas
Campus constituents by request

9. Enterprise Systems & Supported Applications Data Management Dimension
Banner ERP (research, support, maintenance and enhancements)
Student payment solution support
Provide application integration support extending Banner data to third party systems and customer built workflows
Development and support of mobile applications and data driven web applications
Document imaging management
Assist with data incident response needs
Custom processes and reports to support business needs
DBA support for all administrative systems
Over 100 project requests reviewed and managed annually

10. Information Technology Administration
Information Technology Admin Staff Summary
3 Staff 1 Associate Director of Operations – 20 1 Administrative assistant 1 Technology supply specialist
Collaboration Efforts President Office – mass s
Provost Office – mass s
Registrar’s Office – mass s
Business & Finance
Grand Valley Police Department
Housing
Campus constituents

11. Information Technology Administration Management Dimension
Budget management
Office administration & support
Campus switchboard operation
Mass s
Information technology vendor liaison
Contract tracking and basic inquiries
Campus cellular contract and administration – over 400 employees
Campus technology procurement, $2.5 million annually

12. Information Technology AVP & CIO Management Dimension Associate Vice President & CIO – 26 yrs@GVSU
Oversee IT operations
IT policies and procedures
Lead audits & compliance (for example: PCI, ACH, GLBA, GDPR)
Budget management
Contract management – currently 100 contracts
Third party vendor management – over 100 vendors
Cyber safety awareness program
Lead IT security framework, risk management and incident response teams
Committee work
Project meetings
Campus collaboration efforts

13. Budget past 10 years

14. Budget past 10 years