1. Presenting the Statistical Service Catalogue
Task Force on Statistical Products and Services

2. Contents Need for a statistical catalogue
Making the catalogue choices and challenges
Presenting the catalogue
Expected outcome

3. Need for a statistical service catalogue
Put order in the requests we received until now:
Documented
Single entry point
Popularize Eurostat
Workflow automatization and optimization
Boost the dialogue
Official stats stay tuned

4. Making the catalogue: choices and challenges
Head of Units – workload uncontrolled increase
Portal issues:
Best fit portal (and limitations)
Intuitive and self-explanatory
services granularity level
Communication
Manage users' expectations

5. Presenting the catalogue

6. Landing page
My Intracom…..
Opens on the Service Categories

7. Other navigation options: EU Policies

8. Other navigation options: Statistical Themes

9. Other navigation options: Collaborate with Eurostat

10. Navigating in: Service Categories
Example/Choosing: Data Access

11. It opens:

12. Selecting a live service:

13. Click on the : it opens the request form

14. Click on the you will receive a static view of the request form and …an email

15. This is the automatized workflow.

16. Once the service is completed the user will be invited to answer to a Client Satisfaction Survey

17. Expected Outcome re-position Eurostat to the information market
reinforce official statistics perception
User centric

18. Thank you for your attention.