1. Special AP/CFS Open House
Feb 14, 2006

2. Open House: Agenda Welcome Accounts Payable Perspectives
Hot Topics in Travel and Entertainment
Streamlining the Travel and Express Process
Preparing Equipment Orders in BruinBuy/PAC

3. Open House: Agenda (cont’d.)
General Accounting Updates
Campus Purchasing Updates
Q & A Session
Closing

4. Special AP/CFS Open House
Accounts Payable Perspectives

5. Accounts Payable Perspectives
Customer Surveys
Top Issues
Reorganization
New Initiatives
Partnership

6. Customer Surveys Phone Coverage and Access to AP Staff Turnaround Time
“Changes to Procedures”
Consistency
Queue System

7. Surveys: Phone Coverage & Access
Extended Phone Hours: 9am – 12pm, 1pm – 5pm
New Customer Service Team
Alternative Methods:
Vendors:
Monthly Open Houses and Update Workshops
Special Onsite Workshops or Open Houses

8. Surveys: Turnaround Time
What is Our Current Turnaround Time?
Current Mail Processing Times
(as of Monday, February 13, 2006 )
Processing Documents Received on:
Regular Invoices
2/9/2006
Utilities (including phones, DSL, etc.)
2/10/2006

9. Surveys: “Changes to Procedures”
Responses to Legislative and Policy Changes, or Audit Findings
(Example: One-Time Payee Name and Address Format. )
No Actual Change (Better Monitoring, Renewed Focus or Recent Training)
New Business Portal
Asking UCOP to Update Policies

10. Surveys: Consistency Reorganization
Customer Service Team –All Campus Calls
Regular Vendor Invoices
Reimbursements (non-entertainment)
Special Items
UCOP
UC Merced

11. Surveys: Queue System New Initiatives
Using the PAN System for Queue Messages
Electronic Routing of Items for Internal Approvals (GA, EFM, Exceptional Approval)
Imaging of Invoices on “I” Status
Additional Automation
Customer Satisfaction Workgroup

12. Partnership Working with Departments Advisory Group Need Your Help
H & I Invoices
Adherence to Policies Including Original Documents and Justification (i.e. Who, What, Where and Why?)
Checking Queues