1. Starfish Training Erie Community College

2. Agenda Overview of Starfish Starfish at Erie Community College
Goals
Expectations
Demonstration
Hands-on training
Questions throughout

3. “I made a difference for that one.”
What is Starfish?
We are.
A Student Success Company
We believe.
The campus community engaged with a student will lead to that student’s success.
We help academic institutions.
Identify. Which students are at risk now?
Guide. Where do I go to get/offer help?
Connect. When can I get help?
Optimize. How are services performing?
“I made a difference for that one.”

4. Starfish Solutions Early Warning & Student Tracking System
Student concerns can be manually flagged when observed or through periodic surveys.
Automatic flags are raised based on online grade book data.
Recommendations can be communicated to the student.
Appropriate personnel are informed of flags raised and cleared.
Close the loop with faculty when progress is made.

5. Starfish at Erie Community College
A collaborative effort between the faculty and student support staff at ECC to ensure student success and persistence.
Goals:
A way for staff members to be able to communicate quickly and efficiently to their students and other staff members.
To provide holistic services for the student.
To provide linkage and referral information in a timely manner.
For the software to be able to prioritize cases based upon level of risk.

6. Flags for [Fall 2015] Flag Name Description Attendance Concern
Raise this when a student isn't attending class regularly and you believe their academic success is affected by the attendance concern. This flag is included in the Week 3 Progress Survey. Please provide a comment detailing the attendance concern.
Participation
Raise this flag when a student fails to meet a required course participation component in a course. Please provide details of the participation policy and how the student can improve.
Late or Missing Assignments
Raise this flag when a student is missing or late with assignments. Please provide details of the missing assignments and any information on whether submissions are still being accepted or how the student can catch up. Comments are required for this flag.
General Academic Concern
Raise this flag for any academic concerns that are not covered by the items above.

7. Specific Expectations
Instructors
Raise flags when appropriate.
Submit flag survey when ed.
Academic Advisors/Student Services Staff
Receive notifications from Starfish.
Record follow up actions in Starfish:
Add notes
Clear flags
Students
Receive notifications when flagged.
Contact appropriate support office.
Everyone
Complete your Profile so students know more about you.
Use your dashboard to track student progress.

8. EXAMPLE Progress Surveys
Faculty will receive an reminding them to complete a progress survey for students in the pilot.
Simply check the appropriate boxes and click Submit to raise flags.
EXAMPLE

9. Example Survey Reminder to Instructor
Dear Joe Instructor,
As you know, we are piloting a new software solution from Starfish Retention Solutions that will help us make the process of reporting on the academic progress of our students as easy and efficient as possible. Starfish works in conjunction with Blackboard and MyECC.
Please click the link below and log in with your ECC login and password. You will be directed to your outstanding surveys in Starfish. Once you reach the survey grid, simply check the box next to the particular student's name where you have a concern. The survey tracks Attendance, Assignments, and Participation. There is also a General Concern flag that can be raised for students that do not fit into the other categories.
Click Submit once you are done evaluating students. If you don't have any concerns for the students in the survey, just click Submit. The appropriate student support staff will be notified of your flags and take any appropriate actions.
The following survey is open for completion: Week 3 Progress Survey.
View Surveys in Starfish!
Thank you for your help in growing this important resource. Over time it will help us respond more effectively and efficiently to the challenges our students face.
Thank you,
ECC Student Success Team

10. Demonstration
Student experience

11. Hands-On Training
Using the Dashboard

12. Training agenda Understand your Roles in Starfish
Find your students list.
View a student folder.
Raise/Clear a flag.
Configure your profile.
Contact information
notifications

13. Find Your Students List
Click Students in the top frame navigation.
Search for a student by…
Typing the student’s name into the Search field
Choosing your Connection to them
To organize your students list by flag, select the Tracking tab.
You can sort the list by flag name and/or flag status.
You can clear or comment on flags from here.
To clear multiple flags at once from the Flags tab:
Check off the boxes to the right of the flags you want to clear, then click the Clear Flags link at the top.

14. View a student folder
From your Students list, click the hyperlink of a student’s name.
This brings you to the student’s folder. Depending on your level of access, you will find information on…
Grades (past/current)
Notes (you added/shared with you)
Tracking history (raised/cleared)
From the student folder you can…
Raise a flag
Add a note
Anywhere you see a student’s name as a hyperlink will take you to their student folder.

15. Configure Your Profile
Click Profile in the top frame navigation.
Edit your contact information. Then, select the address(es) where Starfish notifications should be sent.
Upload your photo to help a student put a face to your name.
Select the Upload Photo link.
Browse for a photo on your desktop (JPEG, GIF, PNG).
Click the Upload Now button.
Complete the General Overview and My Biography sections so students can learn more about you.
Click the Save button.
Students will see your profile information when they click to view your
online appointment calendar.

16. Email Notifications Go to Profile. Then choose Email Notifications.
Click the Save button.
You can change your notifications settings
at any time.

17. You are ready to begin utilizing Starfish!
Congratulations!
You are ready to begin utilizing Starfish!

18. Support Having trouble? ISS- Heather Cruz- cruzh@ecc.edu
Fabio Escobar-