1. Wealth Management Meeting Asset Management Execution
ONBOARDING
Wealth Management Meeting
Asset Management Execution
Description: This workflow describes all the steps required to successfully create, present, & implement a comprehensive wealth management plan for a client. The purpose of the meeting is to initiate the onboarding process for a client, which will eventually move the client from the prospect phase into the regular client service process.
Process Checklist
PREPARE
ROLE
STEP
DETAILS/TIPS
Associate Advisor
Request Data from Prospect
Due: 2 Weeks Before Meeting
This process is initiated when a wealth management meeting is scheduled with a prospective client
Review the prospect’s record to confirm data needed for proposal
Organize a comprehensive list of all the information needed and identify what data is still needed from the prospect
"Missing Info Checklist" template (right-click underlined text to open hyperlink to template)
the prospect to request any necessary data
Be sure to clearly list and explain the information that is needed so nothing is missed or misinterpreted
Call the prospect to confirm there’s a complete understanding of the request
Verify Receipt of Requested Data
Due: 5 Days Before Meeting
Confirm all data requested from the prospect has been received
If not all necessary info has been provided by the prospect, reschedule meeting to a later date
Create Plan & Agenda
Utilize the firm's systems to generate the wealth management plan
This is a detailed plan created based on the initial proposal, which typically includes a detailed financial analysis/proposal, all services to be provided to the prospect, and a review of the onboarding process
Prepare any paperwork to implement the proposed plan
This is to help speed up the signature and onboarding process
For example, paperwork typically involved in wealth management meeting:
IPS (including client’s risk tolerance)
Account application
Custodial agreement / brokerage agreement
Launch any appropriate service request workflows
This is especially important if you’re starting the account opening process
Draft the meeting agenda
"Wealth Management Meeting Agenda" Template (right-click underline text to open hyperlink to template)
© 2015 SEI. This information is proprietary. No further distribution is intended.

2. Wealth Management Meeting Asset Management Execution
ONBOARDING
Wealth Management Meeting
Asset Management Execution
Process Checklist
PREPARE
ROLE
STEP
DETAILS/TIPS
Associate Advisor
Present Plan to Team & Collect Feedback
Due: 3 Days Before Meeting
Present the prospect’s detailed wealth management plan to team
Discuss the appropriate level of service for this particular plan (e.g.. how often the client should come in for a Review Meeting)
Collect team feedback & identify changes that need to be made to the plan
Obtain team sign-off on plan before presenting it to the client
Client Service Associate
Confirm Meeting Specifics with Prospect
Due: 1 Day Before Meeting
Typically this step is completed via phone and/or depending on the Advisor’s or prospect’s preferences
If in-person provide directions on meeting location, parking, etc.
If web-based, provide dial-in, web link, log-in instructions, etc.
Remind prospect to bring any requested documents (if applicable)
If confirmation is being performed via , draft and send a meeting confirmation letter
"Meeting Confirmation Letter" template (right-click underlined text to open hyperlink to template)
© 2015 SEI. This information is proprietary. No further distribution is intended.

3. Wealth Management Meeting Asset Management Execution
ONBOARDING
Wealth Management Meeting
Asset Management Execution
Process Checklist
CONDUCT
ROLE
STEP
DETAILS/TIPS
Client Service Associate
Prepare Room Resources & Technology
Due: Day of Meeting
Ensure there are enough printed materials, chairs, beverages, and pens/notepads organized in the meeting room
Reference the Advisor as needed for preferences for meeting space
Set up & test all technology being used during the meeting 5-10 minutes before to ensure it’s working properly
If breakfast/lunch meeting, place all food orders
Advisor
Conduct Wealth Management Meeting
Conduct the meeting utilizing the meeting agenda to guide discussion
Review Agenda – To set expectations about what’s going to be discussed and what the goal of the meeting will be
Discuss Immediate Client Concerns / Additions to Agenda – To ensure the prospect doesn’t have any outstanding concerns or issues that would impede them from signing off on the plan
Present Wealth Management Plan
Collect Feedback and Obtain Sign-off on Plan
Execute Forms – To obtain signatures on all relevant paperwork, such as the IPS and/or custodial/brokerage agreement
Collect Fees
Set Expectations for Ongoing Client Service
Discuss Next Steps – To ensure everyone’s aware of what was discussed and what is expected coming out of the meeting
© 2015 SEI. This information is proprietary. No further distribution is intended.

4. Wealth Management Meeting Asset Management Execution
ONBOARDING
Wealth Management Meeting
Asset Management Execution
Process Checklist
FOLLOW-UP
ROLE
STEP
DETAILS/TIPS
Associate Advisor
Manage Meeting Follow-Up Tasks
Due: 1 Day After Meeting
Execute and assign any tasks coming out of the meeting
Execute any time-sensitive items coming out of the meeting (e.g. trades)
Assign tasks to appropriate team members within the firm
For example: If CSA needs to process any new paperwork (IPS, account application, custodial/brokerage agreement, etc.)
Be sure to follow the firm’s compliance procedures throughout this process
Update the CRM and any other relevant systems
Record meeting notes & any follow-up tasks in the CRM
Update all data in the CRM & and all other firm systems
Launch the "Asset Management Execution" workflow
Send Summary Letter to Prospect
This could be a mailed hand-written note or an to the prospect
Draft and send a summary letter to the prospect which:
Thanks the prospect for the opportunity to work together
Outlines what was agreed-upon and identifies next steps
"Summary Letter" template (right-click underlined text to open hyperlink to template)
Advisor
Send Thank You letter to Referral Source (if applicable)
Due: 2 Days After Meeting
Best practice would be to make this a hand-written note which is mailed to the referral source to demonstrate the firm’s formal gratitude
Draft and send a thank you letter to the referral source which:
Explains that the prospect did decide work with the firm
Thanks the referral source of the lead opportunity
"Referral Thank You Letter" template (right-click underlined text to open hyperlink to template)
© 2015 SEI. This information is proprietary. No further distribution is intended.