1. Wealth Management Meeting Asset Management Execution
ONBOARDING
Description: This workflow describes all the steps required to successfully implement an investment management plan for a client. The purpose of the workflow is to complete the onboarding process for a client, which will officially move the client from the prospect phase into the regular client service process.
Wealth Management Meeting
Asset Management Execution
Process Checklist
PREPARE
ROLE
TASK
DETAILS/TIPS
Client Service Associate
Send Welcome Kit to Client
A Welcome kit generally includes a letter from the principal, contact directory, service-level agreements, etc.
Organize all the content, prepare the package, and send kit to client
Introduce Client to Key Stakeholders
Introduce client to team and any third-parties (i.e. attorneys, CPAs, etc.)
Ensure the client also understands everyone’s roles so there’s an understanding of who to contact for what in the future
Process Checklist
CONDUCT
ROLE
TASK
DETAILS/TIPS
Client Service Associate
Manage Account Opening & Funding
The time frame for completing this step depends on the coordination of a number of different factors, so it’s important to be proactive about monitoring the process and updating the client regularly
Launch any appropriate service request workflows
Set reminders within your CRM to periodically check the status of all accounts and provide updates to the client
Be sure to notify the client when any accounts are opened or funded
Record each point of contact with the client in CRM
Associate Advisor
Assign Appropriate Investment Strategies
Navigate to all relevant systems to ensure accounts are assigned to the appropriate investment strategies based on what was agreed-upon with the client
Keep record of the following pieces of information, in case there is ever a need to substantiate the firm’s recommendation:
For the past investment implementation the client is moving out of – Record asset allocation, assets, portfolio risk tolerance, and fees
For the new investment implementation the client is moving into – Record asset allocation, assets, portfolio risk tolerance, and fees
For the overall investment proposal – Record rationale for why the firm is recommending the client move out of the current investment solution and into this new one
© 2015 SEI. This information is proprietary. No further distribution is intended.

2. Wealth Management Meeting Asset Management Execution
ONBOARDING
Wealth Management Meeting
Asset Management Execution
Process Checklist
FOLLOW-UP
ROLE
TASK
DETAILS/TIPS
Client Service Associate
Update Client’s CRM Record
Record meeting notes and any follow-ups in the CRM
Update all data in the CRM & and all other firm systems
Update contact's status to "Client“
Set-Up & Train Client on All Systems
Provide client with instructions for getting set-up on all investor portals
Schedule time with client to train on systems (either in-person or via web conference, depending on the client’s preference)
Demonstrate all the core functionalities then allow the client to try without help to ensure the client can navigate independently in the future
Coordinate Ongoing Client Contact
Schedule next meeting with client, which could either be the client’s first:
Statement Review
It is a best practice to walk the client through the first statement to ensure the client understands the information that will be presented on a periodic basis
Review Meeting
Be sure to take into consideration the team’s agreed-upon service-level for this particular client and plan (i.e. quarterly, bi-annual, or annual review meetings)
Set-up client on any firm communications (i.e. newsletters, investment commentary, blog updates, etc.)
Set reminders for ongoing contact with client (i.e. quarterly reviews, periodic contact, etc.)
© 2015 SEI. This information is proprietary. No further distribution is intended.