1. Improving the Helpdesk

2. Warning the helpdesk before reporting
If you foresee any problems during the reporting, for example:
Missing data (e.g. No data for one RBD)
Data that will not fit the schemas
Known issues with previously reported data
Please, warn us before the reporting starts
If possible, we will take it into account when developing the tools.
We want to avoid patching tools during the reporting

3. QA and Conversion Tools doubts
Send the complete information on the message
Envelope link if it’s referred to data or QA outputs
Access database/shape file if it’s related to converters
Always use the latest access/shape templates
The templates change during the test phase
Always download the latest so the tools don’t crash

4. Reference Types in Access templates
We received a lot of doubts about Reference Types
Complex to fill and keep track
We want to simplify the way it is reported

5. 2018 Reporting Issues in December
Some envelopes were not released automatically and had to be released manually by Eionet Helpdesk
Some envelopes were released without triggering the automatic QC and had to be reverted to draft manually
It was due to a mistake in the configuration of the workflow. It was corrected as soon as detected