1. Career Orientation—2nd Edition
Unit 6:
Communicating
for Career Success

2. Objective 1 - Purposes of Communication
Social
Relationships
Information
Knowledge
Wants and needs
Persuasion
Problem solving

3. Objective 2 - Methods of Communication
Braille
Cellular phone
Fax
Sign language
Telephone
Video phone
Voice mail
Written letter

4. Objective 3 - Communication Factors
Culture and custom
Gender
Physical and psychological conditions
Group membership
Social circumstances

5. How English Relates to Careers . . .
Every job requires workers to understand instructions quickly and to explain problems to supervisors and other workers. Good communication is essential for most occupations, even those that require little interaction with others. WHY?

6. Objective 4 - Verbal and Nonverbal Methods
Verbal Communication
Listening
Reading
Speaking
Writing
Nonverbal Communication
Appearance
Body language
Personal space
Silence

7. Objective 7 – Common Barriers
Not seeing individual
Not listening
Emotions
“Closed” mind
Clichés
Interruptions
Vocabulary
Assuming
Prejudice
Low self-esteem, confidence
Childhood teachings
Unclear message
Mixed messages

8. Objective 8 - I-Messages
Thinks, feels, reacts
Facts
Responsibility and control
Prompt positive responses
Non-threatening
More difficult to learn

9. Objective 8 - You-Messages
Blame, judge, accuse
Easy when upset, hurt
Challenging or threatening messages
Close communication channels

10. Objective 8 - We-Messages
Problem and responsibilities
Improve communication
Non-Threatening
Positive responses

11. Objective 10 - Active and Passive
Active listening
How can you tell?
Passive listening

12. Objective 11 - Feedback Purposes
Clarify
Ensure understanding
Help speaker
Encourage speaker
Make speaker feel good

13. Objective 12 - Feedback Ways
Nodding
Smiling
Eye contact
Asking
Responding
Repeating

14. Objective 13 - Improving Communication
I-messages
Right time
Right tone, language
No sarcasm, criticism
Attentive
Feedback
Interest, empathy
Patience, focus
“Open” mind
Asking
Awareness
Acceptance
Repetition
Understanding

15. Did You Know?
Getting involved in extracurricular activities like FCCLA improves communication skills because of the interaction required.

16. Objective 16 - Levels of English
Standard English
Formal
Examples?
Informal
Nonstandard English
Examples?

17. Objective 17 - Business Letter Parts
Letterhead
Date line
Inside address
Salutation
Body
Complimentary close
Signer’s ID line
Reference initials

18. Objective 18 - Organizing Information
Decide on purposes
Decide what data
Decide what order
Decide how to unify

19. Objective 19 - Good and Poor Statements
Discuss examples . . .
Poor business statements
Good business statements

20. Objective 20 - Basic Letter Styles
Full-blocked
Blocked
Semi-blocked
Indented

21. Objective 22 - Memo Characteristics
Four-part heading
No signature if group
Initial to individuals
Introduction, body, conclusion

22. Unit Review 1. What are the purposes of communication?
2. List methods of communication.
3. How could each factor affect communication?
Culture and custom
Gender
Physical and psychological conditions
Group membership
Social circumstances

23. Unit Review cont.
4. How are verbal and nonverbal communication different?
5. What are common barriers to communication?
6. Think of a message that you might want to communicate. How could it be delivered as: a. I-message b. You-message c. We-message

24. Unit Review cont. 7. How are active and passive listening different?
8. What are purposes of feedback and how could you provide positive feedback?
9. List ways to improve communication.
10. When would it be acceptable to use nonstandard English?

25. Unit Review cont. 11. List the 8 parts of a business letter.
12. What are the four guidelines for organizing information in a letter?
13. What are the four parts in the heading of a memo? What are the three parts of the message?

26. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
A. seeing things from the other person’s perspective; understanding what the person is feeling and why
B. relating to or consisting of words
C. using forms of communication other than words

27. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
D. a two-way process of conveying thoughts, feelings and information in such a way that the message is received and understood by verbal and nonverbal means
E. terms used and understood only by a particular group

28. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
F. overused expression or idea
G. response to or acknowledgement of given information
H. electronic mail sent via the Internet on a computer

29. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
I. the immediate area around you
J. a method of sending a facsimile or reproduction of images or written matter by electronic means

30. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
K. a rigid, long-established “code” that defines the correct procedure for specific situations, often including how something is done and who does it

31. Unit Review cont.
Match the terms with their definition: communication feedback nonverbal verbal protocol personal space cliché colloquialism empathetic prejudice fax jargon
L. local or regional way or figure of speech
M. irrational opinion, directed against something or someone

32. Career Orientation—2nd Edition
Copyright 2007
Curriculum and Instructional Materials Center,
Oklahoma Department of Career and
Technology Education