1. Making Quality "Happen" Through a Quality Matters Internal Review Process
Sherrell Wheeler
Director of Online Quality Assurance
Associate Professor
Christine Trapp
Associate College Professor
Sherrell

2. Outcomes for the Session
Discuss the internal review process
Identify characteristics of a strong internal review process
Discuss solutions to the obstacles of the internal review process
Christine

3. “ELearning doesn’t just ‘happen’
“ELearning doesn’t just ‘happen’! It requires careful planning and implementation.”
-Anonymous
Sherrell

4. Internal Review Plan Quality Assurance Team
Director of Online Quality Assurance
Four faculty to serve as Master Reviewers
Course Designer
All online faculty required to attend APPQMR
All online courses required to go through QM review within 3 years
New online courses must complete a pre-review before being offered
Christine

5. Obstacles Had to get buy-in from faculty Added work load
Are we asking too much from adjunct faculty?
Hard to review your campus colleagues
Sherrell

6. Obstacles Hard to secure reviewers
Hard to get faculty to prepare the courses according to the QM Standards before submitting
Hard to get attendance at training sessions
Christine

7. Solutions Select your “team” carefully Use some “nay sayers”
Include faculty from across your campus
Provide tools
Template
Shell
Sherrell

8. Solutions Mentoring One-on-one Workshops Course Designer
Dedicated, if possible
Train team
Christine

9. Successes First Year A lot of faculty buy in (still some nay sayers)
Some wonderfully improved courses that are now user friendly
A large distance education budget to support the initiatives
Twenty courses QM Approved through external review
Thirty-one courses have met internal review
Sherrell

10. Celebration of Successes
President sends personal note card
Announced through “ALL” distribution list
Announced at convocation
Celebration dinner
Addition of mark to course for meeting an internal review
Christine

11. Tanya Allred, Associate Professor of English
“I knew that QM would help us improve our online courses by setting a standard that we all worked to achieve. What I didn't realize is that it would open up so many conversations about online teaching. We, as faculty, are sharing ideas constantly and showing one another tips and tricks that we have learned. The best thing though is the sheer number of NMSU-A faculty and staff I have gotten to know through this process! It has opened up a dialogue with people on campus that I have never known and would never have interacted with to this extend if it hadn't been for QM!”
Tanya Allred, Associate Professor of English
Sherrell

12. The QM peer review process is pretty intense
The QM peer review process is pretty intense.  I might compare it to being dipped into an icy mountain lake--a bit of a shock, but stimulating and awakening at the same time.
-Kathy Roark-Diehl
Christine

13. Questions? Sherrell Wheeler swheeler@nmsu.edu Christine Trapp
Sherrell