1. ATRACTING AND SUPPORTING VOLUNTEERS
ADVERTAISING
Social media, local newsletters and community notice boards
Word of mouth with your networks
Organise awareness events
EXPECTATIONS
MANAGMENT
Be clear about the skills and time commitment required
Promote the benefits of CS volunteering
Set up policies for addressing burnout
NETWORKING
Connect volunteers with peer groups
Connect CS group with the wider community

2. HELPING LANGUAGE LEARNING
INTERACTIVE APPROACHS
Adhere labels with the names of objects
Cooking activities talking through the names of ingredients
Memory games
OTHER MATERIAL
Borrow materials from schools with special needs department
Adapt online materials
Produce a list of basic phrases in English with Arabic translations
TECHNOLOGY AND CHARITIES
Use apps for translation
Use WhatsApp to contact interpreters
Contact national charity specialised in teaching English to Refugees (STAR)

3. BENEFIT SYSTEM AND EMPLOYABILITY
Meet the manager of the local Jobcentre Plus before the family arrive and tell them about CS so they can share with their staff.
Open a bank account easily with Monzo:
Benefits system training online at Turn2Us:
Calculator online by the government
Citizens Advice Benefits
EMPLOYABILITY
Prioritise language learning in the first few months in the UK
Identify volunteering opportunities which will enable refugees to use their existing skills.
Help refugees to gain a UK qualification using NARIC
Support refugees to take their driving test
Identify charities that can help provide training and support to increase employability

4. REDUCING SOCIAL ISOLATION
Refugee Family
Ensure the family have good access to internet so they can stay in touch with friends and family
Support family members to participate in local clubs and social activities
Identify Arabic speaking volunteers and ask for help especially around the arrival period
Introduce family with members of your network or the wider the community of the same age
Create a network with families from nearby CS groups

5. MANAGING CULTURAL DIFFERENCES
Actively explain life in the UK to refugees
Childrearing practices around discipline and leaving children home alone
Gender relations and approaches to socialising
Reassure families that they can ask questions about the life in the UK
Explain to volunteers and support volunteers to understand and respect refugee values and traditions

6. COMMUNICATING CS TO THE LOCAL POPULATION
Do not assume that local people know what a refugee or CS is
Train your volunteers to explain the CS and refugees to local people
Invite your MP and local authority staff to events and activities
Organise events to raise awareness about refugees
Contribute updates about CS positive outcomes to local newsletters
Liaise with the local press and share good news stories for publication
Contribute good news stories to local Facebook pages and other social media