1. Transportation Professional Advisory Committee (TPAC)
Access
Eligibility
Transportation Professional
Advisory Committee (TPAC)
September 2019

2. Eligibility Overview Evaluations Completed Renewals Appeals
Eligible Customers
Highlights

3. Evaluations Completed Interview Type
FY 17-18
FY 18-19
Total Evaluations Completed
52,641
55,582
Unrestricted
36,209
69%
39,848
72%
Restricted
7,400
14%
8,959
16%
Temporary
2,182 4%
2,248
Not Eligible
6,850
13%
4,527 8%
The total count encompasses all evaluation types (New, and Recerts who came in for IP)
FY17/18 – 87% Determined Eligible / 13% Not Eligible
FY18/19 – 92% Determined Eligible / 8% Not Eligible

4. Evaluations Completed
New Applicant
Evaluations Completed
FY 18-19
New Evaluations Completed
20,413
Unrestricted
11,794
58%
Restricted
4,237
21%
Temporary
1,792 9%
Not Eligible
2,590
12%

5. Disability Categories
FY 17-18
FY 18-19
Physical
88%
90%
Visual 8%
10%
Cognitive
22%
Auditory 2%
Numbers are more than 100% due to some customers reporting multiple disabilities

6. Access Services – Los Angeles, CA
Determination Trends

7. Renewals
Renewal applications are mailed out 60 days prior to eligibility expiring
FY 17-18
FY 18-19
Renewals Processed
19,622
21,174

8. Appeals
All applicants can appeal their eligibility decision within 60 days of receiving their initial determination letter
FY 17-18
FY 18-19
Appeals
1,495
1,834
Eligibility status (did not change)
55%
63%
Eligibility Increased
45%
37%
FY17/18
Out of 16,432 applicants (Restricted, Temp, NE), 1,495 appealed their decision (9.09%)
45,791 out of 52,641 were granted some level of eligibility (87%)
FY18/19
Out of 15,734 applicant, 1,834 appealed their decision (11.65%)
51,055 out of 55,582 were granted some level of eligibility (92%)

9. Eligible Riders FY 17-18 FY 18-19 Total Eligible Customers 157,541
149,721
5% decrease from FY-18 to FY-19
Eligible Riders has been a trending decrease over the last several years

10. Highlights New On-line Eligibility Application
On-site Video American Sign Language (ASL) Translation Service
21 Day Advisory Notice Handout
Implemented Pager System to Communicate with Applicants

11. Highlights

12. Thank you