1. “Tools for simplification” Cairo – June 20th 2007
Agency for
Administrative Simplification
Rue Ducale 4
1000 Bruxelles
  
“Tools for simplification” Cairo – June 20th 2007
Dominique De Vos
Directrice générale adjointe

2. Contents Institutional construction Strategics
Digitalization of public services
Quality of public services
SPOC
Regulatory management
Principles of simplification:
Unique data collection in practice
Integrated projects

3. Institutional construction AAS
Central unit near the Prime Minister
Tripartite Steering Committee
Cooperation Agreement between federal and regions
Network of agents =
“go between”
Private partners

4. Missions Statutory missions: To propose changes
To co-ordinate and support projects
To stimulate and guarantee results
To evaluate (quantitative methods)
To report to the government, parliament

5. Strategics Programming, control of the follow-up
Virtual public network
Customer-friendly public services
Renewal of work-procedures
One-stop shop “spoc”
Simplified and adapted regulation

6. Digitalization of public services
Basic investments (budgeting the needs)
Offering on line services
Organisation of procedures
Repartition of competences
Technical co-operation between services and authorities (common standards)

7. Quality of public services
Directed to private individuals
Will to raise efficiency
Process of simplification
Will to co-operate between services (decentralisation-federalisation)
Capacity to (auto)evaluate

8. S P O C Internet portals Central phone centres - helpdesks Intranet
informative
interactive
Central phone centres - helpdesks
Intranet
Physical one-stop shop
Electronic one-stop shop

9. Regulatory management
Clarification of the objectives of the projects
Transparency of the decisions
Planning of the legal tasks
Co-ordination - respect for the competences
Consultation of the stakeholders, of the authorized go-betweens, etc
Agreement between authorities
AIR + explanatory report – readable drafting

10. Principles of simplification
Unique data collection
Guaranteed files
Shared data
Respect for the objectives
Pragmatic solutions: use the actual
Protecting the electronic exchanges

11. Principles of simplification
Integrated projects:
Analysis of the practicability
Regulation
Electronic flows
Training
Communication
Evaluation
Supervision of users

13. Thanks for your attention
Questions?