1. ROSLYN SAMTLEBEN RYAN BECKWITH Senior Vice President & CFO, Purolator
National Process Automation Consultant , Ricoh Canada
We bring practical & material value to the DX conversation starting with our brand promise:  We empower the digital workplace.  We provide solutions and services that enable digital transformation initiatives that contribute to organisational and transformative change. 

2. Great culture – 12k people focused on the customer, health & safety, the environment, employee engagement & the community
About Purolator
Superior coverage: terminals & hubs, 110 shipping centres, 900+ shipping outlets, 5,300 vehicles & largest hybrid-electric fleet
New World of Work: tech-enabled wide open space, paperless business & fuels collaboration & productivity
Strong legacy: 60 years & 100% Canadian owned; Canada’s largest & most experienced courier company
Laser focus on strategic investment in infrastructure, mobile technology, automation, electric fleet & big data
Most trusted delivery services in the 2019 Gustavson brand trust index & iconic Canadian company

3. Low visibility into processing post-dated cheques meant lost or mishandled payments triggering late payment notices
The challenges…
A lot of manual work with multiple physical & process touchpoints created breakpoints & human error
The old way of doing things for the Old Purolator didn’t support the New Purolator
2 payment processing systems – internal & external created duplicated efforts, miscommunication, & lost time & resources
Incoming payments & high volume periods resulted in delayed payment processing
Inefficient & unscalable system resulted in lengthy delays in payment processing & poor customer experience

4. Eliminated human error & reduced overall errors by wide margin – fewer customer complaints
How Ricoh helped…
Fully outsourced, end-to-end payment processing system including cheque processing, deposit & recording
Millions of dollars in savings over the term of the project will free up people & funds for higher value initiatives
Reduced number of steps to process a cheque by 77%
Reduced OpEx & improved efficiency, accuracy &
visibility with automation & better data processing
Reduced number of days to process the maximum volume of cheques during peak periods from 5 days to 2

5. “Sure, automate repetitive tasks, but the end-game is to free up your talent so you can optimise your company’s greatest asset – its people!”
Next up for Purolator…
“There’s a constant need to change or you’ll become obsolete; embrace change & disrupt your business”
Continue to lead - market share & profits AND health & safety, customer satisfaction, CSR & employee engagement
Expand the Ricoh partnership – document management now, AP in later this year
There is a constant need to change or your company will become obsolete; be willing to change and disrupt your business
Actively working together with Ricoh to uncover other areas of opportunity around the business