1. STARFISH think tank Surveys, commenting on flags, tips
Welcome center outreach, Progress
Surveys, commenting on flags, tips
Note: This session was not audio recorded.

2. WELCOME Center outreach
WELCOME CENTER OUTREACH begins making calls to returning students about level 2 flags shortly after the semester starts:
to students who are not affiliated with a SPECIFIC support office(i.e. the SSC managed flags)
attendance and course materials flags; later in semester for poor performance and In Danger of Failing flags
Welcome Center receives a standard script and list of students from Starfish team; directs student to SSC’s for follow up
Students who call SSC should be encouraged to make an appointment with a mentor or counselor to get connected
After meeting with student, comment on flags regarding your meeting and outcomes; clear if issue is resolved

3. Progress surveys
Generate the most flags during the semester- follow flags in Tracking list and with assist from weekly “flags without comments” report
Flags managed by support offices; Welcome Center makes initial outreach on Early term and Midterm survey flags
Third Week Roster Census and Early Term Survey includes Never Attended, Attendance Concern, Course materials concern, Referral to Tutoring and Kudos-Off to a good start
Midterm progress survey includes Attendance, In Danger of Failing, Missing Assignments, Poor performance, Kudos-keep up the good work
Faculty can and will raise flags manually at any time during the semester.

4. Commenting on flags
Comments in Starfish are visible to faculty who raised the flag, and any support office connected to the student; crucial to successful communication of your efforts
Comment on flags when any contact with student has been attempted by phone or ; when you have met with the student; or to update student progress
Clear the flag when you have connected with the student and feel the issue has been resolved – or when you have been unable to reach the student and/or need more information to address it
Add Specific comment when you resolve a flag in addition to the close reason to make it clearer to faculty
Unsure if it is resolved? leave flag active but comment on it; clear after 2 weeks with specific comment regarding your outreach if still not resolved. You can also ask faculty to re-raise if still an issue.

5. remember Comments help link the student to Instructors and Support
Update your starfish profile with current location and phone number so students can find you! Update notifications, and appointment preferences(if using apptmt scheduling feature)
When assigned a Raise your Hand flag, assist that student within 48 hours and if you are unable, notify so the flag can be reassigned. Don’t forget to comment and clear the flag!
Out on vacation or leave for an extended period of time? Arrange for a colleague to monitor and manage flags, and about the change
If there is a change in Starfish users for your department, i.e. staff changes, please let us know
VISIT OUR WEBPAGE FOR DEMO VIDEOS: myecc-employeeservices-teaching resources-related sites-starfish resources

6. Thank you for using starfish at erie!
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