1. Effective Communication Skills
TTM 2
PPT 3

2. The Communication Process
Who says what?
In what case?
To whom?
With what effect?
TTM 2

3. Important Points to Remember
Two‑way communication is made when feedback happens
The sender knows what the receiver's response is to her/his message, when s/he gets feedback 
If the receiver's response is what the sender expected it to be, then the communication is successful
TTM 2

4. Important Points to Remember
You can only have communication when sender and receiver are connected by a channel through which a medium carries a coded message
 
TTM 2

5. Important Points to Remember
Messages must be coded and decoded
Trainers filter information to receivers
Noise acts as a barrier to communication
TTM 2

6. Communication During Sessions
Sometimes, verbal communications are understood differently by the receiver of the message because
Same words have different meanings
Different words have same meanings
TTM 2

7. Communication During Sessions
Sometimes, verbal communication is understood differently by the receiver of the message because:
Use of acronyms and abbreviations
Wrong words used
TTM 2

8. Communication During Sessions
Sometimes, verbal communication is understood differently by the receiver of the message because:
Language barriers
Disorganised ideas
TTM 2

9. To improve communication skills
Paraphrasing by restating what the person said to you.
Example:
You said a while ago that two‑way communication is more effective. Now how do we ensure…?
TTM 2

10. To improve communication skills
Behavior description:
By reporting the specific observable action without accusing or judging their motives.
Describe what s/he perceives – and check if his/her understanding is correct.
TTM 2

11. Why Questions? To obtain feedback To arouse and maintain interest
To obtain attention
To provoke new/old thinking
To open a discussion 
To limit or end the discussion
To direct participants’ attention
TTM 2

12. Why Questions? To discover weaknesses To correct mistake
To check knowledge and understanding
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13. Types of Questions 1. Open questions 3. Probes 2. Closed questions
4. Mirror
TTM 2

14. Ways to Minimise Communications Breakdown
Give feedback
Develop emphatic speaking habits
Avoid credibility gaps
Choose the right time to communicate
Avoid wordiness. Remember K.I.S.S!
TTM 2

15. K.I.S.S
K - eep
I - t
S - imple
S - weetheart
TTM 2

16. Thank you for your time
TTM 2