1. The Nation’s Largest Bus Dealership
Presents To:

2. California Locations Main Phone: 800.633.8380 Corporate Headquarters
14740 Ramona Ave.,
Chino, CA 91710
7471 Reese Road,
Sacramento, CA 95828
3004 Commercial St.,
San Diego, CA 92113

3. Corporate Headquarters
Chino, CA

4. Proud to Represent

5. National Parts Program
Commercial and School Bus Parts
Over $6.5 Million in Inventory
Over 50,000 Square Feet of Dedicated Parts Warehousing
Overnight Shipping to Most Locations
Factory Direct Delivery Available
Shipping from All Facilities
Retail Pickup from All Locations

6. CBS Parts Sales Team Parts Team Nationwide
14 Inside Parts Sales team members
2 Inside Parts Sales Managers
7 Outside Parts Sales
CA-3, TX-2, FL-1, GA-1, AZ-1
1 National Account Sales Rep

7. Online Parts Ordering www.creativebussales.com
Parts & Service/Parts Ordering
Login
Ways to cut down on lead times
Vin# /Make/Body of the bus
Part Application/Where it is located
Any numbers off of the part
Picture of the part

8. Dedicated Parts Depots
• Phoenix, Arizona
• Chino, California
• Jacksonville, Florida
• Sacramento, California
• San Diego, California
• Irving, Texas

9. Warranty and Customer Care Team
Warranty & Customer Care Team
7 Full Time staff dedicated to California Customers
14 Total staff members nationwide
Dedicated Phone Number for Customer Care
General Phone Number to reach either group

10. Warranty Handling CBS Warranty Team
Facilitates warranty claims for bus body manufacturers & bus sub-components
E.g. W/C lifts, A/C systems, Interlocks, etc.
Can provide some technical assistance or connect customers to appropriate manufacturer technical resources
Customer
Direct to OEM (e.g. Ford, GM) for chassis related issues

11. Typical Warranty Procedure
Customer provides basic vehicle information:
VIN and/or sub-component serial number
Vehicle Mileage
Principal concern & cause if known, estimate to repair
CBS Warranty Team will file for pre-authorization with manufacturer
CBS Warranty Team responds to customer with pre-authorization or recommended procedure if applicable
Up to 48 hours turn around needed for answer
Repair is made
CBS Warranty Team files final claim for reimbursement

12. Warranty Contacts Warranty Administrators
Jaqueline Mora (Southern California) Ext 183
Rita Kerkhoff (Northern California) Ext 401

13. Warranty Contacts Fleet Warranty Manager Warranty Supervisor
Sandro Ramirez Ext 136
Warranty Supervisor
Stephen Boyce Ext 132

14. Service Facilities and Staff
Two Southern California Locations
Chino, CA
50,000 square ft. facility
30 work bays
36 technicians & shop staff
3 shop foremen
10 service support staff
San Diego, CA
15,000 square ft. facility
10 work bays
6 technicians
3 service support staff

15. San Diego Location Service Manager Service Writer Operations Manager
James (Jim) Skomski Ext. 115
Cell (619)
Service Writer
Vincent Palumbo Ext. 669
Operations Manager
Richard Schwarzman: Ext. 153 
Cell (619) 541 – 3617

16. Chino Location Operations Manager Retail and Warranty Service Advisor
Frank Paniagua Ext 124 Cell (714)
Retail and Warranty Service Advisor
Wendy Web x 162

17. Service Facilities and Staff
Northern California Location
Sacramento, CA
10,000 square ft. facility
7 work bays
6 technicians & shop staff
3 service support staff

18. Sacramento Location Operations Manager Retail and Warranty Advisor
Alex Ramirez Ext 139 Cell (916)
Retail and Warranty Advisor
Jason Shortino

19. Service Department Structure
Internal
New bus prep
Aftermarket component installation
Retail
Heavy duty repairs, IC Bus service, customer walk-ins
Warranty repairs
GAS (Green Alternative Systems)
CNG and Propane fuel conversions
Fuel Conversion service

20. Services Provided
CNG and Propane conversions, inspections, and repairs
Warranty repairs
Bus and Van Preventative Maintenance
Collision Repairs and Paint Services
Bumper to Bumper services and repairs provided

21. The Creative Commitment
Integrity
We always maintain sound and honest business practices
Nation’s Largest
Our nationwide network gives us the ability to service diverse markets
Lifetime Customer Commitment
Our customers gain access to the Creative family of products and services
Relationship Management
We develop partnerships with our customers before and after the sale
Leading Performance
We attract strategic partners through our high level of performance
Partner Relationships
We can offer the latest products because of our strong partner relationships
Manufacturer Feedback
Our national scale provides unique knowledge and input to manufacturers
Product Development
We leverage our manufacturer ties into new products and pricing strategies
Customer Needs
Our culture is entirely focused on customer choices, convenience, and service
Customer Testimonials
Our satisfied customers are our greatest marketing tool

22. Thank You