1. Integrating Key Business Metrics
into Your Business Agility Vision & Story

2. The Business Agility “Value Prop” is Clear & Compelling…
The ability to adapt to change, learn and pivot, deliver at speed, and thrive in a competitive market
- Sally Elatta, Evan Leybourn
… because, gone are the days when big eats small. Today fast is eating slow.
The ability to learn and deliver faster than competitors may be the only sustainable competitive advantage

3. But Articulating Strategic Impact May Be a Work In Progress…
Key Question:
What are some ways you are articulating
the strategic impact of your
Agility efforts today?

4. Maybe We Should Try Building a Bridge…
… to some of the
Key Business Metrics
increased Business Agility
is working to positively impact!

5. Some Core Business Metrics to Consider…
Brand Health
Risk Management
Innovation
Customer Satisfaction
Operating Results
Employee Engagement

6. Brand Health & Agility: A Closer Look…
Brand Reputation
Brand Awareness
Brand Equity
Brand Positioning
Purchase Intent
Brand Health

7. Innovation & Agility: A Closer Look…
Time to Market (TTM)
% of Revenue:
“New Products”
(< 24 Months)
% of Product Releases
That Completed Discovery
% of Revenue vs. Forecast
New Products
Innovation

8. Risk Management & Agility: A Closer Look…
Small Batch
Delivery
Discovery Before
Improved Portfolio
Management
Quality & Error
Metrics
Risk Management

9. Customer Satisfaction & Agility: A Closer Look…
Net Promoter Score
(NPS)
Reduced
“Brand Detractors”
Loyalty
Metrics
E2E Journey
Experience
Customer Satisfaction

10. Employee Engagement & Agility: A Closer Look…
Satisfaction Rate
“HIPO”
Retention %
Reduced “Backfill”
Expenses ($)
Talent
Development
Metrics
Employee Engagement

11. Operating Results & Agility: A Closer Look…
Revenue
Growth
Operating
Margins
% “Run” vs. “Transform”
Capacity Allocations
New Product
Segments
Operating Results

12. A “Call to Action”: Building Your Impact Measurement Plan
1 - Identify Your Key Stakeholders & Target Metrics

13. A “Call to Action”: Building Your Impact Measurement Plan
2 – Leverage Metrics That Exist Today + Plan to Capture Agility Impact

14. A “Call to Action”: Building Your Impact Measurement Plan
3 – Where Baseline Metrics Don’t Exist, Build a Plan to Collect Them…

15. A “Call to Action”: Building Your Impact Measurement Plan
4 – Get Your Message Out!

16. Questions & Feedback are a Gift: Thank You!

17. Thank you!