Presentation is loading. Please wait.

Presentation is loading. Please wait.

TeamSTEPPS OBGYN: A Department Initiative

Published byAngela Clemente Modified over 5 years ago

Similar presentations

Presentation on theme: "TeamSTEPPS OBGYN: A Department Initiative"— Presentation transcript:

1 TeamSTEPPS OBGYN: A Department Initiative
Audrey Perry, CNMW, IPECS Initiative Jane Hooker, Director, Patient Safety Mark B. Woodland, MS, MD

2 TeamSTEPPS Departmental Goals
Explore evidence based communication methods Recognize barriers to situational leadership Develop shared techniques to resolve conflict Shared mental model/ language of team work

3 TeamSTEPPS Teamwork Attitudes Survey
Participants (n=76) RN (4), CNM (19), NP (11), PA (7), MD (26), Resident (9) General positive attitudes toward communication best practices General positive attitude toward team based best practices

4 PreSurvey Results:

5 TeamSTEPPS Director Patient Safety Observations
Project Began Sharing Information on Communication and Patient Safety Communication breakdowns figured in 30% of all malpractice claims between Communication breakdowns occurred in all settings 44% IP, 48% Medical Offices, 8% ED Miscommunication occurs between all roles TJC findings reveal communication primary root cause in over 70% of Sentinel Events 75% of these events ended with the death of the patient

6 TeamSTEPPS Director Patient Safety Observations
Over-arching issues from the literature Language (different between professions and EMR**) Education (lack of knowledge, skills) Social status (hierarchy) Personal styles Culture Generational gaps/Historical context Pace of work and life Rapid pace of evolution of science in medicine

7 TeamSTEPPS Chair Observations
Unique experience for an entire department to highlight OPPE (Ongoing Professional Performance Evaluation). Different providers engaged differently. Majority of providers saw the value of the exercise and the message in communication. Action items were identified to help improve communication to enhance patient experience, safety and quality of care. Here are a few: Optimize electronic communication - Electronic communication has many advantages and many disadvantages. Disadvantages decrease provider satisfaction and can adversely impact patient experience, quality and safety of care. Enhance human to human communication – Human to human communication is essential to know that communication has happened. Facilitate Documentation - Documentation of communication is also essential. Close Communication Loops - Open loops in communication must be closed and this is responsibility of all providers. Promote provider professionalism - Part of provider professionalism is to stay engaged, take responsibility for duties and actions, and promote patient safety and quality.

8 TeamSTEPPS: Unanticipated Consequences
General acceptance of program 37 Physicians, 37 APC’s, 16 Residents, 36 Nurses Collaborative engaged IP work group Enhanced provider relationships Institutional endorsement/promotion In situ development of best practice fixes Others….. Summit Response and Debrief

9 TeamSTEPPS Team Summary Themes
Barriers to communication uncomfortably with disagreement/ conflict in hierarchical culture  lack of standardized language/ communication to address disagreements lack of role clarity technology overload Tools to enhance communication build respect/ relationships standardized communication tool to address disagreements/ concerns/ safety issue time out prior to delivery DESC Departmental communication quarterly, breakdown silos of communication 

10 Action Items:

11 The road ahead….

12

Download ppt "TeamSTEPPS OBGYN: A Department Initiative"

Similar presentations

Being an effective team player

Being an effective team player
TEAMWORK AND COMMUNICATION TRAINING

TEAMWORK AND COMMUNICATION TRAINING
1 Interprofessional Education (IPE) “.. Occurs when two or more professions learn with, from, and about each other to improve collaboration and the quality.

1 Interprofessional Education (IPE) “.. Occurs when two or more professions learn with, from, and about each other to improve collaboration and the quality.
Radiology Resident Quality Training Program Paul Nagy, PhD Fauzia Vandermeer, MD Charles Resnik, MD.

Radiology Resident Quality Training Program Paul Nagy, PhD Fauzia Vandermeer, MD Charles Resnik, MD.
Communication in Health Care

Communication in Health Care
Leading Teams.

Leading Teams.
© Copyright, The Joint Commission Joint Commission Update National Credentialing Forum San Diego, California February 5, 2015 Paul Ziaya MD Field Director.

© Copyright, The Joint Commission Joint Commission Update National Credentialing Forum San Diego, California February 5, 2015 Paul Ziaya MD Field Director.
Learning Objectives Define roles and responsibilities of team members

Learning Objectives Define roles and responsibilities of team members
Hollis Day, MD, MS Susan Meyer, PhD.  Four domains for effective practice outlined in the Interprofessional Education Collaborative’s “Core Competencies.

Hollis Day, MD, MS Susan Meyer, PhD.  Four domains for effective practice outlined in the Interprofessional Education Collaborative’s “Core Competencies.
Debriefing in Medical Simulation Manu Madhok, MD, MPH Emergency Department Children’s Hospital and Clinics of Minnesota.

Debriefing in Medical Simulation Manu Madhok, MD, MPH Emergency Department Children’s Hospital and Clinics of Minnesota.
Implementing Team Training at Duke Karen Frush, BSN, MD Chief Patient Safety Officer Duke Medicine.

Implementing Team Training at Duke Karen Frush, BSN, MD Chief Patient Safety Officer Duke Medicine.
Four School Interprofessional Workshop Exposure to Roles/Responsibilities and Team Work Ellen Luebbers, MD 1, Patricia Underwood, PhD, RN 4, Kristin Victoroff,

Four School Interprofessional Workshop Exposure to Roles/Responsibilities and Team Work Ellen Luebbers, MD 1, Patricia Underwood, PhD, RN 4, Kristin Victoroff,
Team Training in EM Residency Education CORD Academic Assembly 2012 Ryan Fringer, MD Christopher McDowell, MD MEd.

Team Training in EM Residency Education CORD Academic Assembly 2012 Ryan Fringer, MD Christopher McDowell, MD MEd.
QSEN Primer Or, “QSEN in a Nutshell” 1.  1999—Institute of Medicine published “To Err is Human”  Determined errors have an effect on both patient satisfaction.

QSEN Primer Or, “QSEN in a Nutshell” 1.  1999—Institute of Medicine published “To Err is Human”  Determined errors have an effect on both patient satisfaction.
Team Strategies and Tools to Enhance Performance and Patient Safety

Team Strategies and Tools to Enhance Performance and Patient Safety
OUR MODULES A Virtual On-line Institute of Interprofessional Education P. Solomon 1, S. Baptiste 1, P. Hall 2, R. Luke 3, C. Orchard 4, E. Rukholm 5, L.Carter.

OUR MODULES A Virtual On-line Institute of Interprofessional Education P. Solomon 1, S. Baptiste 1, P. Hall 2, R. Luke 3, C. Orchard 4, E. Rukholm 5, L.Carter.
Extending Cultural Competence to (Mid-Level) Leadership  Dr. Rani H. Srivastava  Chief of Nursing & Professional Practice  Centre for Addiction & Mental.

Extending Cultural Competence to (Mid-Level) Leadership  Dr. Rani H. Srivastava  Chief of Nursing & Professional Practice  Centre for Addiction & Mental.
Topic 4 Being an effective team player. LEARNING OBJECTIVE understand the importance of teamwork in health care know how to be an effective team player.

Topic 4 Being an effective team player. LEARNING OBJECTIVE understand the importance of teamwork in health care know how to be an effective team player.
Training for Tomorrow: The Simulated Interprofessional Rounding Experience at MUSC Donna Kern, MD Associate Dean for Curriculum- Clinical Sciences, COM.

Training for Tomorrow: The Simulated Interprofessional Rounding Experience at MUSC Donna Kern, MD Associate Dean for Curriculum- Clinical Sciences, COM.
Building Your SUSP Team Part I Armstrong Institute for Patient Safety and Quality.

Building Your SUSP Team Part I Armstrong Institute for Patient Safety and Quality.

Similar presentations

Ads by Google