1. Future of Mobility Payment
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Mark de la Vergne
Chief of Mobility Innovation
City of Detroit, Mayor Mike Duggan

2. Transit in Southeast Michigan
Ann Arbor Area Transit Authority (The Ride)
Detroit Department of Transportation (DDOT)
Suburban Mobility Authority for Regional Transit (SMART)
Detroit Transportation Corporation (People Mover)
M1 (QLINE)

3. Seamless Fare Integration - SE Michigan
WHERE WE WERE (2015)
Different fare equipment
Wide range of fares and fare products
Heavily reliance on cash
Heavily reliance on one vendor
Lack of data on how customers travel
Siloed decision making
Office of Mobility Innovation

4. Seamless Fare Integration - SE Michigan
WHAT WE’VE DONE
Stronger collaboration between agencies
Aligned fare policy between DDOT, SMART, and QLINE
Developed new brand for payment, Dart
Added new ways to pay
Office of Mobility Innovation

5. Seamless Fare Integration - SE Michigan
WHERE WE’RE GOING
Ensure seamless payment between all transit agencies
Add more options to pay
Reduce cash collections
Give best value to customer
Provide more flexibility with hardware
Ingest much more data
Provide better integration with other forms of mobility
Office of Mobility Innovation

6. Global Fare Collection Trends
Office of Mobility Innovation

7. Global Fare Collection Trends
Account-based payment systems
Open, non-proprietary hardware architecture
Utilize open architecture with interoperatbility
Allows products from multiple vendors to co-exist
Emphasis on mobile and open payment
On-going conformity to payment forms and rules
Ability to scale
Accept whatever payment option customers have available to them
Office of Mobility Innovation

8. Consultant Recommendation
Build regional account-based system with shared back-end, self-service, shared web portal that support both regional and agency-specific policies and pricing
Add new readers and keep fareboxes for cash and magnetic transactions
Would allow for open payment, fare capping, and potential integration with other modes locally
System build cost estimate: $9.0M - $12.3M
Office of Mobility Innovation

9. Consultant Recommendation
Account based backend system
Transit Agencies
Fare Rules and Policies
DDOT
SMART
The Ride
People Mover
Validator
QLINE
Customer Media
Office of Mobility Innovation

10. Consultant Recommendation
Account based backend system
Transit Agencies
Fare Rules and Policies
DDOT
SMART
Parking
The Ride
Bike share, scooters, Uber/Lyft, etc
People Mover
Validator
QLINE
Customer Media
Office of Mobility Innovation

11. Bigger Idea - Statewide System
Account based backend system
Transit Agencies
Fare Rules and Policies
Detroit
Lansing
Kalamazoo
Flint
Validator
Saginaw
Customer Media
Office of Mobility Innovation

12. Bigger Idea - Statewide System
Account based backend system
Transit Agencies
Fare Rules and Policies
Detroit
Lansing
Parking
Kalamazoo
Tolling
Flint
Validator
Autonomous vehicles
Saginaw
Bike share, scooters, Uber/Lyft, etc
Customer Media
Office of Mobility Innovation

13. Office of Mobility Innovation
Statewide comparison
Inclusion of other agencies within the state of Michigan would come at marginal cost increases to the back-end system design, capacity, etc.,
Hardware decisions on fareboxes and validators would still be up to the local agency.
Fare rules and policies would still be up to individual agencies.
System build cost estimate: $11.3M - $15.0M (25% increase to regional only)
Office of Mobility Innovation

14. Office of Mobility Innovation
Discussion Items
Concerns/fatal flaws?
Other efforts underway
Next steps
Office of Mobility Innovation