1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
8 – Cooperative Power
1-hour session covers section 5, Co-operative power, B C G
Conflict Resolution – 12 Skills

2. ? Power Discussion: What does power mean to you Who has power of you
Around whom do YOU feel powerful
Around whom do YOU feel powerless
How do you ‘give away’ power
5.4

3. ? Power bases Think of someone that you usually, or often, say YES to…
What is the reason or are the reasons for you to respond that way
5.6 ?

4. Power bases Valued relationship Expertise Position Reward / punishment
Persuasiveness
5.6

5. Why is it easier to comply with some people than with other?
5.8
Handout 5.1 ‘manipulation & influcence’

6. Outcomes favor manipulator Discourages input from others
Manipulation
influence
People feel tricked
Outcomes favor manipulator
Discourages input from others
Biased information
Less consideration to the needs of others
Stunts relationships
Less commitment to ‘making it work
People feel persuaded
Outcomes favor everyone
Encourages input from others
Balanced information
Consider needs of others
Builds relationships
Greater commitment to ‘making it work’
5.8

7. How do we limit our own power with the language we use?
Language of power
How do we limit our own power with the language we use?
5.21

8. I should…
Handout I should/I choose AFTER we have this written out on the board working together
Handout Transforming I should to I choose
Handout Personal power I should vs I choose
…I CHOOSE

9. I Should vs I choose
“Shoulds” let us see ourselves as victims with outside forces acting on us against our will. We are taking charge of our lives when we alter a “should” to a “choose”.
5.27

10. Conflict resolution – 12 skills
What’s happening in the next session?
Conflict resolution – 12 skills

11. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

12. Ah conflict!
What an opportunity!