1. Emotional Intelligence and Leadership
Liberate the authentic, powerful and effective leader within you…
With Emotional Intelligence!

3. What is Emotional Intelligence?
“The capacity for recognising our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves and in our relationships.”
Daniel Goleman, Phd

5. IQ vs. EQ: IQ gets you through school, EQ gets you through life!
Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it but it doesn’t make you a star. Emotional Intelligence can.
Warren Bennis, Ph.D.
On Becoming a Leader

6. IQ VS EQ
IQ-The conventional view of intelligence-is far too narrow: emotions play a far greater role in thought, decision making and individual success than is commonly acknowledged.
EQ-Includes self-awareness, impulse control, persistence, zeal, motivation, empathy, social deftness-the qualities that mark people who excel, whose relationships flourish, who are the effective leaders in the workplace.
EQ can be learnt at any age- whereas IQ is largely genetic and changes little from childhood.

7. EI Competency Framework
SELF-AWARENESS – Emotional Self-Awareness. Accurate Self-Assessment. Self-Confidence
SELF-MANAGEMENT- Emotional Self-Control. Transparency. Adaptability. Achievement Orientation. Initiative. Optimism.
SOCIAL AWARENESS-Empathy, Organisational Awareness. Service Orientation.
RELATIONSHIP MANAGEMENT-Influence. Developing Others. Inspirational Leadership. Change Catalyst. Conflict Management. Teamwork and Collaboration.

8. How do you recognise “high EQ” people?
Monitor themselves
Manage their emotions
Draw on resources to stay motivated
Develop effective communication skills
Develop interpersonal expertise
Help others help themselves
Live their vision

9. EQ and Leadership
85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence. (Goleman, 1998)
Research in the 1990s showed that leaders with strengths in certain “soft” areas were far more effective than those without such strengths.
No matter how well you do in the technical part of your work, unless you can manage yourself and your people, you are unlikely to be a good leader.

10. EQ and Leadership
When people feel good about the person they report to, they feel better about the company they work for…employees do not leave companies-they leave bosses!
(Beecham and Grant)

11. EQ and Leadership
“The crux of leadership development that works, is self-directed learning: intentionally developing or strengthening an aspect of who you are or who you want to be or both. This requires first getting a strong image of your ideal self, as well as an accurate picture of your real self-who you are now.”
Daniel Goleman, Primal Leadership.

12. Why do leaders need to understand themselves?
Strengths and areas for growth
How we identify problems
How we search for solutions
How we communicate
How leaders impact followers

13. Importance of EQ in Effective Leadership
IQ- Critical Analysis and Judgement
- Vision and Imagination
- Strategic Perspective
MQ- Empowering
- Developing
- Managing Resources
- Communicating
- Achieving
EQ- Self-Awareness
- Emotional Resilience
- Intuitiveness
- Sensitivity
- Influence
- Motivation
- Conscientiousness

14. Selecting Today’s New Leader: Consider the role of EQ in these 10 Abilities/Qualifications
Experience with the demands of running a department/division
A hunger for learning and growth
Able to get people on board with a common vision by building trust, teamwork and clarity
Strong communication skills (including awareness of verbal and non-verbal feedback which people are constantly sending)
Focussed on results
Fit with organisation’s values
Capable of making decisions without perfect information
Emotionally Competent
Success in developing other people (leaders)
A willingness to search inside

15. Developing Your Emotional Intelligence
Become emotionally literate
Take more responsibility for your feelings
Use your feelings to help you make decisions
Validate other people’s feelings
Avoid commanding, judging and criticising others

16. Developing Your Emotional Intelligence
Ask others how they feel on a scale of 1-10
Make time to reflect on your feelings (awareness of feelings increases self-knowledge)
Work on managing your negative feelings
Understand your triggers
Practice Self-Care

17. Developing Your Emotional Intelligence
Boost your needed competencies; EQ Workshops, Interpersonal Skills Training, reading books and magazines and accessing websites regarding EQ.

18. A final thought…
Success will not always lead to fulfilment but fulfilment nearly always leads to success. By developing our EQ, fulfilment and success is within our reach!
Debbie G-Smith