1. Business Support receives a letter addressed to SGO Letterbox
Social worker sets up the Letterbox agreement. Details of these arrangements are clearly documented on ICS case note summary and closure record. Agreement also to be uploaded to ICS
Business Support receive letter, adds contact on ICS and uploads a copy of letter/s to child’s file
Business Support adds case to Letterbox spreadsheet
Business Support assigns the contact to Carlisle & Eden Duty Manager tray on ICS
Duty Manager checks the letter and updates ICS to say they have been checked, then reassigns back to Business Support
Business Support send out the letter and close the contact (ensuring copy of signed agreement and copy of letter have been uploaded to ICS)