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Nick Collins Director – Performance & Improvement
Using our professional voice The development of our role in service improvement Nick Collins Director – Performance & Improvement
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CFOA Objectives Leadership Policy development
Communication and stakeholder engagement Develop our capacity and competence
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Does this work take us forward?
To lead in driving improvement Develop credibility and maturity Move from a “competition culture” to a “cooperation culture” Develop internal capacity and understanding
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The Improvement Cycle
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Peer Assessment
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Peer role Objectivity Critical friend Fair, supportive, constructive
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Using peers Operational assessment (OpA)
Organisational Assessment (OA) Other improvement work
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Peer review Team Flexible in context of each service being reviewed
1 IDeA manager 1 elected Member 2 Fire specific with operational technical knowledge – one with sufficient seniority and credibility to lead team 1 non-fire specific sector person
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Peers Review present numbers and skills More needed
Accreditation centres Lead CFOA member is in charge!
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Organisation Through IDeA based on establish Local Government Peer review process established and coordinated through IDeA IDeA manage the process and write the report
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Quality Control and Management
Coordinated through IDeA No appeal process Each service determines the weight they attribute to the outcome
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Costs Officer peers Free + expenses Member peer £400pd IDeA £8800
Admin costs £400 Total (5 days) £11200
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The Way Forward
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Roles & Responsibilities
FRA Continuous Improvement Assessment CAA OpA HSE Improvement Identified Improvement Plan RIEPS & CFOA LGA Improvement Board & FSMC Minister Support Fire & Rescue Service Improvement Diagram
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Coordination of Support
Performance & Improvement Directorate Improvement board Coordinate involvement of support bodies on strategic level Seek most appropriate support bodies for specific issues Pass on to FRAs how to contact bodies
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Questions Is anything missing from the improvement cycle?
Are there aspects of wider Service that are not including ? What’s needed to support the development of self assessment?
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Questions Are we confident that CFOA is credible in coordinating role?
Is an “Improvement Board” the right approach? Are there areas of improvement support that are missing?
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