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Published byLuis Miguel Guillermo Blázquez Modified over 5 years ago
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Analysis of Comments Case of Dr. Blank
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Sort on Dates of Comments
Then select Data & sort AZ Make sure dates are not text
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Result of Sort
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Count Consecutive Complaints
Insert 0 for praise (common) 1 for complaint
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Chart Consecutive Comments
Insert Line Chart Select Column
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Then set X-axis to Date column
Set X-Axis & Titles First select data Then set X-axis to Date column
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Resulting Chart
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Daily Probability of Complaints
Calculate using Date function, as dates are entered as text
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Daily Probability of Complaints
Calculate using Countif and Count functions
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Daily Probability of Complaints
Formulas used
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Metrics Change over time Time between charts Benchmark
Daily probability of complaint
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