1. A Solution for All Technical Problems

2. About Us HostechSupport provides Quality Technical Support to Hosting companies and ISPs around the world. At HostechSupport, your customers get 24 hour Support from staff comprised of qualified and experienced team. You save money, time and a lot of effort which can be profitably utilized to market your core services. HostechSupport is a software development company founded and managed by very focused and globally experienced IT professionals having very strong and unmatched business process experience and expertise in the Web Hosting Solutions, Search Engine Optimization, Application Development and Flash Development, etc. Mission Statement  We think Globally  Fastest Online Services  Individual Customer Approach  Providing Best Solutions

3. Services IT-Solutions  24x7 Hosting Support  Web Hosting  Domain name Registrations Design & Development  Web Design & Development  Mobile Apps Development Digital Marketing Services  Search Engine Optimization  Social Media Marketing  Web Advertising Campaigns  Web Stats BPO & Call Center Services  Business Services  Customer Support  Software Development  Graphic Designing  E R P & Product Development  Interaction Services  Telemarketing Services

4. Skills & Competencies HostechSupport undertakes Custom application development services to a range of clients from diverse sectors like Telecom, Finance, Pharmaceuticals, Governments, Insurance and Software Products. We offer our technology skills to business process outsourcing and software development organizations wishing to outsource partial and complete development of technology projects. Our expanding technical resource pool enables us to effortlessly deploy requisite professional skills for client projects. Developing web presence, scaled up to complete online businesses is among the fortes of HostechSupport. Current technology competency center  Microsoft.NET SQL Server Sun J2EE  Open Source Oracle Business Objects  Web Server (Linux & Windows)  Php Web Applications  Php Frameworks Wordpress  Joomla Asp.net  Android & Iphone Application

5. Processes  Processes based 6 Sigma Framework  Robust performance management system  All KRA’s aligned to company’s objectives  In-house instructional design experts  In-house and 3 tier feedback mechanism for  productivity and quality assurance  Well-defined multi-level escalation and resolution process Structured process improvement methodology  In-house forums for best practice sharing

6. People  Best Breed in team from diverse educational background & wide industry experience  100 % University/College educated employees with  Multilingual Capabilities  Approximately 85% with computer education Company invest 100 hrs /year /personnel Profiling right competencies for right jobs  Empowered & aligned people supported by decentralized structure  Strong integration of culture coupled with significant diversity of experience

7. Performance  Document operation business continuity communication plan  Operational dashboard to track shift and individual metrics Robust reporting mechanism  Structured communication process through monthly business reviews & Calibration sessions  Consistently out-perform SLA’s on Productivity  Quality and Schedule efficiency

8. Project Management At HostechSupport, the project management processes are aided by practices in line with the ISO Standards. These processes address every key aspect of a project across the project life cycle, including :  Project planning  Project monitoring, reporting procedure and review mechanisms  Project risk management  Configuration management  Change management  Issue escalation and resolution  Intra-engagement communication with client managers

9. At the outset of every engagement, our robust project planning and estimation processes delineate all aspects of the project, including :  Project profile  Project processes related to life-cycle, change management, requirements trace ability, process tailoring, etc.  Deliverables and effort estimates Goals and milestones  Project tracking: tasks, issues, quality, client feedback, reviews, reporting, escalation Defect estimates and defect prevention Project team roles, skills, key personnel, training Risks and mitigation plan Our project management and project quality processes are strengthened by the use of a variety of custom-built as well as third party tools.

10. HostechSupport incorporates world-class technology infrastructure with a focus on reliability, security and scalability. We have a comprehensive physical security setup that ensures all project documents, data and services to make it secure at all times.  Fire protection Plan  Asset Classification and Control Physical and Environmental Security  IT Operations Management Access Control  Disaster Management & Recovery Plan Network Security (Firewall Protection) Infrastructure

11. Infrastructure Setup Network Configuration  Redundant Last-mile connectivity VoIP Connectivity  PRI Connectivity  Scalable Network Architecture Comprehensive  Intranet Structure

12. Hardware software configuration / maintenance  Latest Workstations  High-End Servers  Licensed Software  Real Time Virus Protection Business Continuity / Disaster Management  Regular Data Backup & Business continuity Plans in place Regular Preventive Maintenance on Operating systems & Software Security Policy in place  24/7/365 Power Availability

13. Commitment to business continuity Business continuity planning is about maintaining, resuming and recovering business operations – not just the recovery of the information system. Our business continuity processes set includes :  Risk and business impact analysis Risk management  Crisis response action plans Monitoring and testing of operations Regulatory compliance  Recovery plans Awareness planning  Periodic reviews and revisions

14. Our comprehensive business continuity process and plans ensure:  Our business operations are resilient  The impact on customer service is minimized Financial losses are reduced  Regulatory compliance is maintained

15.  Website design and layout Administrative Functionality  Search Utility / Functionality on the website Order Functionality  Marketing Functionality  Business Optimization Functionality E-Commerce - Store & Website Management for B2B & B2C Platform

16.  Email  Live Chat  Ticket System (Help-desk)  Phone Support Enhanced Security  24x7 Hosting Support 24x7 Remote Technical Support Services

17. E-commerce Portal Design, Development & Marketing  B2C portals – with complete transaction process functionality  Website Design and Upgrade Internet Marketing (SEO and PPC) Web 2.0  Admin and Website Management Tools  Design Enhancement and Customer Experience on websites Mobile Applications  Customize Software ERP System Outsource Products In-house Products

18. Website Design, Graphics, Print Designs  B2B website designing  Logo & Brochure designing  Designing the print material for the Corporate entity

19. BPO Process We at HostechSupport, have always been in the business of Outbound and Inbound call handling. We have a history of 14 years for working for various companies from UK and USA. Just a brief about our work…... B2B UK Blue Sheep: Business surveys to gather staff information for an online business directory. B2C UK : DLG: Doing Life style surveys for fortune 500 companies. PDV: Lifestyle survey asking about 30 questions on one call. Orange wireless & T Mobile selling new phones and connections in UK. B2C USA : Debt Settlements & Modification Inbound Technical Support Collections Wireless Selling Campaigns for AT&T, Sprint Long Distance selling for Startec Communications.

20. Contact Us HOSTECHSUPPORT Bungalow No.3, First Floor, Happy Home Colony, Ashoka Marg, Nashik - 422011 Phone: 0253-2236211 Skype: rav.walia Email: sales@hostechsupport.com Visit: www.hostechsupport.com