1. ISE 468 ETM 568 Healthcare Process Improvement
Dr. Joan Burtner LSSBB CQE
Associate Professor and Chair Industrial Engineering and Industrial Management

2. Pursuing the Triple Aim - 2012
Authors:
Maureen Bisognano (President and CEO of the Institutue for Healthcare Improvement)
Charles Kenney (recipient of the 2012 Shingo Research and Professional Publication Award)
Subtitle: Seven Innovators Show the Way to Better Care, Better Health, and Lower Costs
ETM 568 Fall 2019
Pursuing the Triple Aim CH 1

3. Pursuing the Triple Aim - CH 1
Health Partners: non-profit health care organization based in Bloomington, MN
Comprised of 800 physicians, four hospitals, and fifty clinics
Care delivery system based on reliability, customization, access, and coordination of care
Health Partners motivated by quotes from Crossing the Quality Chasm
“If we want safer, higher-quality care, we will need to have redesigned systems of care, including the use of information technology to support clinical and administrative processes.” [p.4]
“Americans should be able to count on receiving care that meets their needs and is based on the best scientific knowledge. Yet there is strong evidence that this frequently is not the case.” [p.1]
ETM 568 Fall 2019
Pursuing the Triple Aim CH 1

4. Crossing the Quality Chasm
McClure: “It was the first time that anyone had articulated a set of dimensions where efficiency, effectiveness, safety and patient centeredness were all considered elements of quality. …Before that , technical quality was typically seen as in opposition to utilization management—as if you couldn’t be efficient and have high quality at the same time.”
Crossing the Quality Chasm: A New Health System for the 21st Century – Six Aims
Safe
Effective
Patient centered
Timely
Efficient
Equitable .
ETM 568 Fall 2019
Pursuing the Triple Aim CH 1

5. Simple Rules for the 21st Century
Highlights from Table 1.1 page 5
Professionals control care vs. The patient is the source of control.
Decision making is based on training and experience vs. Decision making is evidence based.
The system reacts to needs vs. Needs are anticipated.
Cost reduction is sought vs. Waste is continuously decreased.
ETM 568 Fall 2019
Pursuing the Triple Aim CH 1