1. Division of Employee Assistance and Work/Life Programs:
An Orientation for Employees

2. Objectives Define what an EAP is and review range of services offered
Explain Work/Life benefits and how they support productivity
Review confidentiality
Discuss ways to access EAP and Work/Life

3. The Employee Assistance Program: A Definition
Worksite-based, confidential assessment, referral and short-term consultative service for any personal problem that has a negative impact on work performance

4. True or False? Everyone has personal concerns
People think problems must be big before asking for help
Assistance is a phone call or click away
Help is confidential

5. Overview of EAP Resources
In-person assessments; short-term, problem-solving counseling; coaching; consulting
Referrals to community resources
Legal and financial services
Group services
24/7 telephone support
Website resources

6. Short-Term Counseling Can Help:
Challenging relationships
Emotional reactions and regulation
Stress
Anxiety
Depression
Grief
Workplace problems

7. EAP Can Also Help With:
Alcohol and drug abuse, misuse, and co-dependency issues
Parenting concerns
“Sandwich generation” issues

8. What Employees Can Expect
Highly qualified, licensed professionals
Private, in-person meetings
Clinical assessment
Clarify the problem
Identify options
Develop a plan
Referral to appropriate resource if needed
Follow-up

9. Confidentiality Private, voluntary discussions
Authorization for Disclosure (AUD) forms
No identification of individuals in agency reports
Confidentiality in accordance with federal and state laws

10. Legal and Financial Consultation
Telephonic connection for legal and financial advice
Local in-person attorney services
Will preparation
Online legal services
Identity theft solutions
Family budgeting/financial planning
Savings and investment strategies
Determining retirement needs
Identifying a local financial planner
Selecting which credit card to pay off first

11. Group Services
Critical incident stress management in response to crises in the workplace
Grief support following a loss in the workplace
Orientations to the EAP
Health and wellness presentations

12. Access Is Easy –Website
Legal/financial information
Wellness/life management articles
Online EAP orientations
Online stress management and change management seminars
Webinars and podcasts
Interactive tools and library

13. Access Is Easy - Telephonic
Confidential assistance via toll-free number 24 hours/7days a week
(TTY)
A person answers the phone--no voice mail or call menu
The EAP representative will help you obtain needed resources

14. Work/Life Services: An Additional Benefit
FOH’s Work/Life Program, Work/Life4You, helps employees and their dependents manage day-to-day responsibilities and life events to help work/life balance
Developed to address dependent care needs (childcare and eldercare)

15. Life Event Management WorkLife4You areas of service are:
Childcare and Parenting
Adult Care and Aging
Education
Health & Wellness
Financial & Legal
Daily Life

16. Professional Care Management
Highly skilled professional care managers (PCMs) will conduct free in-person assessments for caregivers and their loved ones.
In-Person Assessment
In-home assessments—provides a thorough assessment of the elder’s home and ADL
Facility reviews—visits selected facilities to evaluate environment, care, staffing, etc.
Post-hospitalization assessments—visits the hospital prior to discharge to evaluate needs.
Ongoing care coordination—provides support including coordination of medical services, bill paying, appointment coordination, etc.
Detailed Care Plan and Ongoing Support
“Thank you for the incredible evaluation of my mom. The geriatric nurse visited my mother’s home and provided a thorough 8 page report!”
-Federal Employee 16

17. Work/Life Specialists
Specialists are available 24/7 to:
Assess employees’ needs
Follow-up until needs are completely satisfied
Provide personalized one-on-one assistance
Send materials within minutes of a request, including free kits: Prenatal, Child Safety, College, Adult Caregiver, and Be Well kits
Prescreen providers and generate detailed referrals with confirmed availability
Provide gerontology and child development consultations
We employ Bachelor’s and Master’s level specialists (not generalists) who are educated and trained in one specialty area (child care, elder care, academics, etc.) so employees receive guidance from experts in their fields.

18. The WorkLife4You Website
Tips, checklists, and in-depth articles
Self-search tools that deliver detailed info on over 1.5 million work/life resources nationwide
Live and OnDemand webinars, financial calculators, audio tips, blogs, parenting discussion groups, podcasts, and streaming videos
Educational loan and scholarship information
Community/school comparison tools

19. WorkLife4You Kits are Free
Designed to support and enhance our most common caregiving requests
Prenatal Kit
Child Safety Kit
Adult Caregiver Kit
College Kit
Be Well Kit

20. We Care, Just Call
Prepaid agency benefit for employees and their families
Early identification of personal problems that affect productivity and quality of life
Improved wellness and work performance
Voluntary, confidential services available 24/7, 365 days a year

21. Help Available All Day, Every Day. We Care, Just Call.
Federal Occupational Health’s Division of Employee Assistance and Work/Life Programs
Help Available All Day, Every Day. We Care, Just Call.
(800) | (888) (TTY)
*Work/Life requires customized sign-on information