1. Traveling on the Public Sector Journey to Lean
Lean Systems Summit
Kate McGovern, MPA, Ph.D.
August 8, 2019

2. A Public Sector Journey to Lean: Fighting Muda in times of Muri is dedicated to Sam McKeeman who started us on our Lean journey.

3. Fighting Muda in Times of Muri
Muda: Waste
Mura: unevenness or variability
Muri: strain and overburden xv

4. Cumulative Muri
“Ravaged by years of budget cuts, reorganizations, and half-finished technology projects, the systems of government simply don’t have the capacity to keep up.”
- Ken Miller

5. Countermeasures to Muri: Drive out fear
Former DOS Commissioner Barthelmes addressing the 2013 Lean Summit

6. Countermeasure to Muri: Wrap Around Services

7. Countermeasure to Muri: Recognition & Celebration

8. Countermeasure to Muri: An Executive Champion

9. Countermeasure to Muri: Build a Movement of Change Agents

10. Countermeasure to Muri: Train Supervisors

11. Assessment forms – examples of criteria
Executive Order
Office of Operational Excellence
LEC
Training program
White Belt/Lean 101 required for all employees
Lean for Leaders required for all management teams
YB and GB according to ratios. Ex) 2 GBs per 100 employees?

12. Assessment Forms