1. The Information & Support Services Centre.
Where can you access
good information
& support?
The Information & Support Services Centre.

2. Walsall Palliative Care Centre
Located on Goscote Lane, Walsall WS3 1SJ
The Information and Support Services Centre aims to help improve supportive and palliative care for adults with cancer or a palliative diagnosis and their carers.
Advice is provided through information, outreach support, signposting or referral to other health and social care services.
Furthermore the Outreach team organise and attend awareness events, creative health sessions and workshops across the borough to raise public knowledge on Cancer Awareness Prevention, NHS Screening Programmes and promoting healthy lifestyles.

3. MEET THE TEAM MEMBERS Naheed Razzaq Outreach & Information
Support Officer
(Breast Screening Awareness)
Sharon White
Outreach & Information
Support Officer
(Bowel Screening Awareness)
Linda Hayes
Cervical
Cancer
Outreach Nurse
Caron Gobsill
Information and
Support Officer
Raj Mann
Information
Support Services Manager
Sandy
Elliott-Hunter
Volunteer

4. INFORMATION & SUPPORT CENTRE
The centre is stocked with a wide range of booklets, literature and other sources of free information relating to disease specifics, local support groups, side effects from treatments, self help, diet/nutrition, exercise, fatigue and much more.
Private quiet room available.
Our staff will put together an information pack that is tailored to your personal needs.
You can speak to a trained member of staff, privately at the centre using the “Quiet Room”.
Those who live in Walsall can refer themselves to the service or be referred by your GP.

5. INFORMATION & SUPPORT CENTRE
OUR SERVICES:
► Provide on-going support.
► Promote equal access to Cancer and Palliative Care services within the local community.
► Break down cultural and language barriers.
► Support a patient’s Social, Emotional, Spiritual, Cultural and Religious needs.
► Support hard to reach groups (BME, Asylum, Refugee and Travelling Community based locally within Walsall.
► Engage with Local GP’s and Cancer Champions.

6. OUTREACH & INFORMATION SUPPORT OFFICER
WE HAVE A MUTLI-CULTURAL OUTREACH SUPPORT TEAM
REASSURING AND BUILDING PATIENT/CARER CONFIDENCE.
SUPPORT FOR CARERS/ EXTENDED FAMILY MEMBERS WHO MAY NEED A LISTENING EAR.
SUPPORT PROVIDED
DURING HOSPITAL TREATMENTS
OR OUTPATIENT APPOINTMENTS
Carer Support
Home Visits
PATIENT/CARER
Signpost to other services
(BME) Support Groups
Pre/Post Bereavement Support
Telephone Support

7. AWARENESS EVENTS & PROJECTS
Raising Awareness
Meet Percy!
Supporting Events
BME Ladies Breast Support Group
Dying Matters 2019

8. NHS BOWEL CANCER SCREENING
WHO
WHY
1 in 20 people will get Bowel Cancer during their lifetime. It is the 2nd leading cause of Cancer deaths in the UK.
Screening is vital as it can help detect early signs of cancer, which caught early enough is easier to treat.
Screening will look for and remove any small growths called polyps which could eventually turn into cancer.
Men and Women over the age of 60 are invited to take part in Bowel Cancer Screening. (In Scotland, screening starts from age 50). You are invited to take part in screening every 2 years until you reach the age of 75.
FOB TEST - Faecal occult blood (hidden blood). Checks for tiny amounts of blood in your stools, it doesn’t diagnose cancer but can indicate the need for further tests.
If you are registered with a GP a Home Screening Kit (FOB Test) will be sent automatically to all men & women aged from 60 to 74 every two years.
Sharon White
(Lead BCS)
Most people will have a normal result, this means that no polyps or cancers were found.
A bowel scope screening is offered to both men and women aged 55.

9. NHS BOWEL CANCER SCREENING
There are two types of test available in NHS Bowel Cancer Screening
2. NEW! Faecal Immunochemical Test (FIT)
A new Test to be rolled out Autumn 2018 and in place nationwide by 2019.
1. Current Home Testing Kit (FOB test)

10. NHS BREAST CANCER SCREENING
WHO
WHY
1 in 8 women are diagnosed with Breast Cancer during their lifetime. It is the most common Cancer in the UK.
Screening is vital as it can help detect early signs of cancer, which caught early enough is easier to treat.
In the UK each year, about 62,000 people are diagnosed with breast cancer, including around 370 men.
The NHS offers screening to save lives from Breast Cancer. Screening does not prevent you from getting Breast Cancer.
All women aged are invited for Breast Screening every 3 years. Your risk of Breast Cancer increases as you get older.
Breast screening uses an x-ray test called a mammogram to check the breast for signs of cancer. It can spot cancers that are too small to see or feel.
Naheed Razzaq
(Lead BCS)
If you are over 70, you are still at risk but will no longer be automatically invited for screening. You ill need to ask your local breast screening unit for an appointment.
In about 96 out of every 100 women screened the mammogram will show no sign of cancer- this is a normal result.

11. NHS CERVICAL CANCER SCREENING
Contact Details
LINDA HAYES Cervical Cytology Outreach Nurse
CONTACT DETAILS
LOCATED AT
Walsall Palliative Care Centre

12. ONE-STOP REFERRAL POINT
Cancer Nurse Specialist
Macmillan Benefits Services – Citizens Advice
MOSAM
A Support Group for Patient and Carers
Walsall
Manor
Psychology Service
Pampering Therapy
"Look Good Feel Better"
Information & Support Services
Palliative
Care
Centre
Complementary Therapies
Chemotherapy Unit
BME Ladies Breast Cancer Support Group
Chaplaincy Service
Other Support Groups
Hub – Macmillan Grants , Penny Brohn & Blue Badge Applications

13. MACMILLAN BENEFITS ADVICE SERVICE
A benefits advice service for people affected by Cancer across Dudley, Sandwell and Walsall.
Macmillan Cancer Support and Citizens Advice Dudley Borough are working together to give you the support and advice you need.
Our benefits advisers can support you by working out the financial help you may be entitled to and helping you to access it.
They have specialist knowledge of Benefits, Tax Credits, Grants and can offer you up-to-date invaluable service.
Contact the service on to arrange a face-to-face appointment. Or
We operate Monday to Thursday 9.00am to 4.00pm
from:
● The Palliative Care Centre
● Citizens Advice Walsall
● Manor Hospital

14. OUR CONTACT DETAILS Walsall Palliative Care Centre
Information and Support Centre
Postal Address:
The Walsall Palliative Care Centre,
Goscote Lane,
Walsall,
WS3 1SJ.
Tel: or
address:
Information Support Centre Opening Hours:
Monday to Friday - 9:00am to 5:00pm
Tree of Life

15. MOSAM B.M.E. CANCER SUPPORT GROUP
The word ‘MOSAM’
means ‘changing seasons’.
Everyone’s EXPERIENCE of cancer is
a different one.
The SUPPORT
GROUP meet quarterly to reflect on their journey, share stories and voice concerns.
How people within the BME (Black Minority Ethnic) community are affected.
Facilitator Naheed Razzaq

16. It provides women with the strength to fight this horrible disease…”
LOOK GOOD FEEL BETTER
Pampering Therapy Workshops
Helping to improve wellbeing.
Helping to support women with Cancer.
Clinical Nurse Specialist/Self Referral required.
Helping to build confidence around body image.
Free one off workshop held at the Palliative Care Centre
Trained Volunteer Therapists explain skin care and using makeup effectively.
“It's not just about a bit of makeup, it's not vanity…it is about control.
It provides women with the strength to fight this horrible disease…”

17. HAS CANCER TREATMENT AFFECTED YOUR APPEARANCE
BOOST YOUR CONFIDENCE – Come along and enjoy a complimentary men’s ‘Skin Fitness’ Workshop.
TO BOOK ON:
Call Information & Support Services on
Registered Charity No: