1. Developing an Intelligent User Assistant: Five Observations from CALO
Practical system-building→theoretical short-comings
E.g. Classical BDI agent framework inadequate
Mixed-initiative collaboration
Accomplishing a task: how much CALO, how much user?
User experience and interface
Operationalizing theories of collaboration
Building task process models
Hire a expert human knowledge engineer?
Better automatic learning of process models?
Deploying a useable system (research vs product)
No users, no useable system…no useable system, no users
Overcoming inertia, learning curve