1. BBPP1103:
Chapter 10
Managing Teams

2. Introduction
Nowadays, organizations that do not implement the concept of team work are considered outdated.
Team is more efficient in performing tasks compared to individuals when dealing with tasks that require a variety of skills, considerations and experience.

4. The difference between team and group
A group is defined as two or more individuals who interact and are independent of each other towards achieving a certain objectives.
A team is interdependent and complementary entity in all aspects among the members, with a partnership commitment towards achieving the same goals.
A team is an entity that exceeds a group.

5. Advantages of a team Enhance customers’ satisfaction
Increase the quality of products and services
Increase the speed and efficiency in designing and producing products
Increase the level of job satisfaction
Increase the quality in decision making

6. Disadvantages of a team
High turnover rate
Social loafing
The behavior of self-restricion

7. When a team is needed When the objective or meaning of usage is clear
When the tasks cannot be carried out individually
When rewards can be provided for team work or team performance
When many resources readily available
When there is clear authority in managing and modifying the working method

8. Types of teams Employee involvement team Semi-autonomous team
Self-managed team
Self-designed team
Cross functional team
Virtual team
Project team

9. Characteristics of team
Team norms
Informal rules or standards agreed upon in order to control the behavior of the team members
Team unity
How far the team members are attracted in becoming members of the team and motivated to stay permanently in the team.
Team conflict
Misunderstanding do exist due to fighting over limited resources, arguments regarding certain issues, discrepancy in opinions and others

10. Phases of team development
Forming
Storming
Norming
Performing
De-norming
De-storming
De-forming

11. Towards building high-performance team
Team size
~do not exceed 12 people
Capability of team members
~a team 3 types of different skills : technical skills, skills in solving problems and skills in decision making
Providing role models and promoting diversification
~a high performance team is a team that is able to match its team members according to suitable roles

12. 4. Having a commitment towards the same purpose
~a successful team provides direction, momentum and commitment to its members
5. Building Specific goals
~these specific goals provide clear communication space and are able to assist the team in maintaining focus towards its goals

13. 6. Suitable performance evaluation and reward system
~based on team work rather than individuals
7. Developing absolute beliefs
~these will enable the members to perform their works better

14. TQVM… ?????