2. Writing a Letter

3. Types of letter Tone Leads to purpose

4. Starting off….. Correct addresses Date Dear Sir or Madam or Name Jim, Anne, Mr.Jones, Miss.Peters, etc..)

5. 1st paragraph…. 5 Ws H. Why are you writing to them - ”I am writing to you to because…..” What happened & How – Positive/Negative When – Time date Who – Staff, friends, family Where – Exact location/s

6. 1st paragraph…. Dear Mrs Hubert, I am writing to inform you of our visit to your restaurant on Tuesday 12 th at 7pm where we had the most amazing time.

7. Following paragraphs….. Use connectives (Firstly, Secondly, Finally) 2/3 Paragraphs – Word Count How – Facts and feelings

8. Firstly, we were seated on time and had a drinks order taken within 2 minutes. We were also given menus and given plenty of time to order our food. Secondly, Dave was there for everything we needed and handled a case of an incorrect drink professionally. Dave is the reason why my family and I would visit again, he really did make the night and was always smiling, despite being very busy.

9. Last paragraphs….. Overview or Summary Wishes? Short and memorable.

10. Last paragraphs….. This incident has been disgraceful and I am shocked that it wasn’t resolved in the shop. I would like to be compensated in some way due to the poor customer service and stress this has caused. I look forward to hearing what you have to say on the matter.

11. Signing off….. Salutation? Know the name - Yours sincerely (Name) Don’t know them - Yours faithfully (for Sir Madam) RE-READ

12. Sample Task – Check with Lecturer Task – Write 150 - 200 words