1. Department of Digital Service & Open Government
Department All-Hands Meeting
July 29, 2019

2. Agenda Updates (15 min) Strategic Framework + Work Plan (15 min)
Managed Service Provider (15 min)
Essential Facilities + Network Core (15 min)

3. Updates Mail service (Gus) Office 2016 upgrade (Gus)
Security training compliance (Eric)
Support desk (Eric)
Citywide Wireless Network (Vinh)

4. Office Upgrade Project Status
Fire Department
  6 remaining – Los Gamos
Police Department
    21 remaining - Patrol
All Departments
    Minor cleanup on settings
Projected Completion Date - Friday, Aug. 2nd

5. Support desk
30 days
180 days

6. Tickets open over 30 days

7. Security training compliance
Goal of 100% at the end of August
Currently at 70%
Steps we are taking to reach the goal
Added the training to new hire orientation
Planning on offering department/drop in classes
Communicating to the Directors and individuals

8. Citywide Wireless Network
Our own controllers: Ubiquiti & Cisco
Online (AU197, City Guest, other)
City Hall
Next up: Morphew
Other City facilities
Better visibility
Better security
Simpler wireless network topology
Easier to manage
Ubiquiti fills in the rest

9. Citywide Wireless Network
Speed test on new wireless infrastructure in City Hall
To do:
Heatmap
Cisco LAN Controller tuning

10. Making City services easy to use,
and work for everyone.

11. How we work

12. Areas of Focus

13. Work Plan

14. Managed Service Provider
Vendor Presentations (July 22 – July 29)
Site Visits (August 1 – August 6)
Vendor Selection (August 8)

15. Essential Facilities Projects
Station 52
Infrastructure team hand off to Technical Support
Station 57 
Substantial completion – August 16th
Move in estimated end of September
Public Safety Center
Cabling infrastructure, IDF, conduits
Needs assessment and inventory projects
Dispatch telephone system replacement
Mural project

16. Network Core Chassis based Catalyst 9410 96 gigabit copper ports
48 ten-gigabit fiber/copper modular ports
Supervisor blades go up to forty-gigabit interconnectivity
Room for future growth
Simpler physical topology
Built for always on network
City Hall, PSC, Morphew, neighboring cities
We plan to feed this monster with a router that supports fiber, copper, microwave, 4G Internet connectivity.